Provide actionable solutions on complex issues for major law firms, Insurance companies, and agencies; focused on transformation of information to improve efficiency, reduce risk, and maximize efficacy. Develop and deliver winning strategies with proven and measurable results.Relevant Areas of Expertise: Underwriting, Errors and Omissions (E&O), Claims, Commercial, Personal, Agency and Company Management, Reinsurance, Marketing, Leadership, Product Development, Cyber, Construction… Show more Provide actionable solutions on complex issues for major law firms, Insurance companies, and agencies; focused on transformation of information to improve efficiency, reduce risk, and maximize efficacy. Develop and deliver winning strategies with proven and measurable results.Relevant Areas of Expertise: Underwriting, Errors and Omissions (E&O), Claims, Commercial, Personal, Agency and Company Management, Reinsurance, Marketing, Leadership, Product Development, Cyber, Construction, Sales Development• Recognized for achieving exceptional results, 100% successful opines, by delivering expert opinions, research, reports, and negotiations for law firms and judges, yielding positive client results • Provided testimony and depositions for more than 30 state and federal level cases• Selected relevant documents for discovery and developed key strategies for clients leading to successful client outcomes• Identified new opportunities for strategic growth into new markets for carriers and agencies • Developed and implemented transformation methodology focused on increasing performance, customer centricity, cost effectiveness, and employee experience • Designed 15 new commercial enhancement endorsements for carriers resulting in increased market penetration in highly profitable market segmentsRestaurant expert, eleven years hands on experience in day to day operations, and Risk Management. Show less

• Transformed and invigorated a mature, low-producing agency’s corporate culture resulting in an increase in sales function from 10 cases to 100 cases monthly • Doubled agency productivity through the use of new software, technologies and hardware • Developed sales strategies and accountability measures by introducing key performance indicators (KPI) to measure and manage producer success• Created and implemented professional development opportunities for underdeveloped agency… Show more • Transformed and invigorated a mature, low-producing agency’s corporate culture resulting in an increase in sales function from 10 cases to 100 cases monthly • Doubled agency productivity through the use of new software, technologies and hardware • Developed sales strategies and accountability measures by introducing key performance indicators (KPI) to measure and manage producer success• Created and implemented professional development opportunities for underdeveloped agency members to improve morale and promote upward mobility• Recognized as a top performing agency, according to industry benchmarks, in both production and profitability in which profitability increased by 200%• Improved sales volume by a factor of 10• Piloted and expanded claims reviews and risk management programs for clients resulting in decreased frequency and severity of claims, and subsequently reducing workers compensation experience modifications, saving clients premium dollars• Introduced customer portals elevating customer service and satisfaction• Awarded “Agent of the Year” by two different carriers for producing over 2 million dollars in the company’s first year • Expanded carrier representation from 5 to 30 and established key account programs in 42 states Show less

• Increased market volume by $325 million and added $18 million to commercial profit• Reduced company unadjusted loss ratio from 100 to 98• Operational responsibility included: 350 office and field employees, 5 home office departments, 21 field offices, 5,000 independent agencies, and 25 managers and supervisors as direct reports• Cultivated organizational transformation of 100 underwriters by developing underwriting teams for increasing customer service, efficiency, and… Show more • Increased market volume by $325 million and added $18 million to commercial profit• Reduced company unadjusted loss ratio from 100 to 98• Operational responsibility included: 350 office and field employees, 5 home office departments, 21 field offices, 5,000 independent agencies, and 25 managers and supervisors as direct reports• Cultivated organizational transformation of 100 underwriters by developing underwriting teams for increasing customer service, efficiency, and satisfaction• Modernized technology systems and interfaces to facilitate growth of independent agencies • Operationalized new and innovative middle market strategies with targeted classes and products • Developed new corporate risk management programs reducing loss ratios• Implemented home office education programs with outside vendors, leading to CIC and CPIA designations for employees • Reduced both frequency and severity of cases by 35% as Corporate Risk Manager, resulting in safer corporate environment with significant improvement realized in carpal tunnel and fleet safety cases• Established retro programs and expense stops to protect stock price fluctuation taking the place of a self -funded program, saving over $100,000• Designed reinsurance programs to protect bottom-line results and re-engineered company facultative and treaty programs • Streamlined enhancements to include new target classes, and industry specific endorsements• Established an agent input task force leading to increased agent loyalty, retention, and production results Show less