David B. Walman Email & Phone Number

Brandon, Florida

Led the strategic re-engineering of the global Client Retention business unit. Demonstrated transparency and assurance by effectively establishing a shared vision with stakeholders and customers alike. Implemented higher degree of quality and accountability by modifying systems, process, and staff focus while maintaining the core principal of customer engagement with integrity. Established benchmarks and developed internal audits at milestones and published findings to Executive Leadership.Key Achievements Developed requirements for online CRM application, improving overall revenue and communication to the customer using an iterative model. Established standard operating procedure, creating a focused close-loop with Channel Partners, Stakeholders, and Customers. Created virtual teams with Billing, Sales, Marketing, IT, and Global Process, focusing on reducing customer erosion. Increased team performance by 35% within the first six months. Maintained a 42% customer retention rate three consecutive years averaging $3M monthly of retained revenue.  Coached team to increased revenues of $400K/month by identifying sales opportunities during customer engagement.

Brandon, Fl

Developed and implemented a sales model for high return rate transactions. Conducted new hire interviews for a staff of 75 associates for C-level sales to Fortune 100 customers. Implemented sales coaching, performance monitoring, as well as created and conducted ongoing sales training to further advance their skill set. Partnered with regional leadership to establish KPI’s for Sales, Operations, and fulfillment focused on quality engagement and developing strong Channel Partner relationships. Key Achievements Collaborated across organizations, successfully meeting internal goals to provide customers with optimal experience resulting in monthly revenue of $8M and a rolling funnel of $50M.  Created reporting and analysis focused on Channel Partner results and provided gap analysis for performance improvement recommendations.  Raised quality standards by 39% over previous years with a 25% boost in close rate.

Brandon, Fl

As a Sales Manager, led a sales team in high-volume call center with $50M in annual recurring revenue from service contracts and product sales. Initially hired as Operations Account Manager, managed results, billing, and business unit compensation of $65M in annual sales.Key Achievements Revamped training programs and evaluated information technology for peak performance.  Chaired weekly Sales Operations meetings to capture issues and provide swift solutions.  Fully revised in-depth operations manual and project managed Y2K compliance. Managed high-productivity team and provided multi-faceted sales/support role to premier account base of public and private entities in North America.  Reduced “booked to billed” cycle time of contracts from 7 weeks down to 24 hours.