David Balding Email & Phone Number

Ipswich, Queensland, Australia

Hadleigh, England, United Kingdom

Hadleigh, Suffolk, United Kingdom

Bulmer Tye, Essex, United Kingdom

Coordinate, manage and monitor the work of operational and administrative staff, reviewing performance in line with agreed KPIs.Prepare and control operational budgets, review financial performance, plan and implement strategies for business growth. - Have developed Securus marketing strategy including redevelopment of website and mail/email campaigns for business development.Support sales activities by following up leads, responding to enquiries, providing quotations and generating service agreements. - Secured new contracts including one to the value of £10,000 per annum.Act as the primary point of contact for customer service, supporting all account management and client queries. - 8 years+ providing customer service as well as experience supporting, training and mentoring others.Improve processes and policies in support of operational goals. Maximise efficiency and monitor adherence to rules, regulations and procedures. - Improved operational efficiency, accuracy and traceability by developing use of available IT resources and establishing training strategies to reduce errors. Recruit and train permanent and temporary staff as required. Supervise, delegate and monitor performance, conducting regular appraisals and disciplinary action when required. - Experience managing shift patterns of temporary and permanent staff in teams of up to 10 at a time.Manage ISO 9001 audit schedule, planning and implementing audits, contributing to the continual review of procedures and policy manuals, updating accordingly. - Rewrote ISO 9001 manuals as a result of major alterations to operating procedures.Ensure company adherence to health and safety, confidentiality, security and quality management.Supplier negotiation, scheduling and performance monitoring & review. - Continued reduction in operating costs through consolidation of supplier services and regular performance review. Particular reduction to note is reduction in fleet costs of 35%.

Bachelor’S Degree, Business Administration And Management, General, 2:1

Education record