David Barrett Email & Phone Number

A high performing, professional with over 25 years’ experience across IT Service functions including developing and implementing IT Incident Management processes, delivery of large-scale IT Projects, specializing in understanding business processes/requirements and Customer Relationship management.As an IT Service Lead, David has been key in developing and implementing multiple IT support and incident management processes in manufacturing and pharmaceuticals industries. David’s 25-year IT Service experience is shared between Pharmaceuticals, Steel and Mining industries. Experience with delivering fit for purpose, robust Incident management processes, in-depth Risk and Vulnerability management policies, High-Severity incident management, Vendor and SLA management. A specialist at managing IT Service in highly regulated industries.A proven ability to support high performing, motivated, teams to delivery excellent outcomes aligned to the needs of the customer. This has included Leading large, de-centralized global teams, building Global Communities of Practice and supporting organisational changes of new operating models as Tech moves to Agile / DevOps mindset. Key Skills:• Implementation of IT Service Models - The development and Implementation of robust IT Service and Incident management policies and processes.• Customer/Business Relationship Management - Developing a deep understanding on business process and customer needs and mapping them to IT Service requirements.• Risk and Vulnerability Management - Implementing robust Risk and Vulnerability management processes with key focus on identification and mitigation of IT Risks.• IT Support Specialist - 25 years exp supporting a diverse catalog of high-availability, business critical IT systems.

Listed skills include Sdlc, Db2, Requirements Analysis, Oracle, and 1 others.

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  University Of South Australia

  Computer And Information Sciences, General