David Bartolini Email & Phone Number

San Diego, California, United States

Manage high volume appraisal desk for mortgage division. Review all incoming appraisals for value, accuracy and compliance. Upload all appraisals from vendor site into internal company software system (Encompass). Escalate low appraised value issues with broker and loan officer. Maintain confidential files in accordance with compliance guidelines.

Palm Springs, California, United States

Owner of internet-based store specializing in pop culture memorabilia. Oversaw all aspects of the business including purchasing, billing, bookkeeping and customer service. Brokered hard to find items to a global clientele. Maintained relationships with other vendors, collectors and high-end clientele.

Concord, California, United States

Reviewed Closing Disclosure (CD) Checklist prior to CD being issued to borrowers. Reviewed Loan Estimate (LE) to ensure that dates were in compliance. Ensured all necessary invoices were in the files prior to CD being issued. Reviewed borrower consent online for any changes to the LE. Communicated with Brokers and Loan Officers regarding any missing items in the loan file.

Concord, California, United States

Ordered 4506T Transcripts as specified by underwriter. Reviewed appraisals for accuracy before underwriting review. Completed employment verifications. Communicated with brokers to obtain and clear critical loan conditions. Facilitated processor certifications to expidite loan files. Pull flood certification documents.

Oakland, California, United States

Maintained client relationships as main point of contact between the bank and existing clients. Facilitated new client walk throughs regarding bank processes, procedures and guidelines. Monitored daily funding reports to ensure that our clients had enough cash to cover loans being funded on Warehouse line. Conducted monthly sample audit of Quicksale funded loans for accuracy and compliance. Coordinated daily Operations Meeting with Senior Management for Quicksale/Warehouse line. Managed rollout process of new Quicksale delivery portal to existing client base, Provided montly QC sample for third party auditors.

Concord, California, United States

Set up loan files with attention to Compliance guidelines prior to underwriter review. Completed data entry of new loan set ups into in-house system. Reviewed and sent out time sensitive loan disclosures to borrowers, brokers and affiliates. Worked within a 24 hour set up turn time expectation for all new loan set ups. Vefified all fees matched against good faith estimate and scrubbed files for missing items.

Concord, California, United States

Responsible for obtaining verbal verification of employment for funding loans. Ordered and tracked employment verification through third party vendor. Performed data entry of employment verification findings. Responsible for clearing last condition of verification of employment before final loan documents are drawn up.

Pleasanton, California, United States

Utilized sales skills to qualify borrowers for home equity products via phone, online and e-mail channels. Responsible for structuring and processing of each loan with attention to underwriting guidelines. Evaluated customer credit reports and income documents quicky to assess customer qualifications to determine which loan products best suited the borrower's needs. Ensured all loan conditions were cleared prior to funding of loan, including ordering any credit supplements, confirmation of vesting, and cleared all investigated liens and judgments on title and credit reports. Demonstrated problem solving skills in extremely time sensitive environment while consistently completing projects within set timelines and effectivley managed all loans in personal pipeline.

San Francisco, California, United States

Project Manager 3 - Corporate Results Management Team:Created and managed Customer Satisfaction Call Back Program designed to measure customer satisfaction levels in regards to problem resolution to escalated customer complaints. Served as customer advocacy role providing problem resolution and implemented feedback loop to senior management through customer satisfaction survey data. Effectively worked within strict Better Business Bureau and Office of Currency Controller regulations and timelines to amicably resolve escalated action complaints in a timely manner. Distributed MIS data and monthly customer satisfaction survey results internally to senior management. Responsible for the management and career growth of direct report employees.Quality Assurance Manager - Providian Home Loans:Created audit process establishing quality assurance standards for all outside sales vendors representing Providian Finacial. Performed regular offsite vendor audits to ensure quality standards were met at acceptable levels. Tracked daily reports to identify low performing reps and coaching opportunities at vendor sites. Responsible for the management and career growth of direct report employee.Quality Analyst - Direct Telemarking Channel and Fee Based Products:Responsible for leading, coaching and scoring daily call quality monitoring sessions of 20 outside direct telemarketing call centers selling our fee based products. Provided daily feedback to internal vendor management regarding sales and quality performance. Implemented 100% sales recording of credit protection sales to identify unauthorized credit protection sales. Trained external phone reps at vendor level regarding vendor script modifications.