An experienced and professional leader of EMEA Managed Service Delivery in global telecommunication environments with extensive track record in design and delivery of strict, complex service levels and achievement of high customer satisfaction. Is seen as articulate, confident and persuasive team-builder able to motivate and communicate to achieve demanding business results. Has been used as a trouble shooter by the business to stabilise and then improve challenging operational areas to achieve and exceed best ever SLA and KPI performance levels.
Listed skills include Telecommunications, Managed Services, Voip, Unified Communications, and 42 others.