David Basco Email & Phone Number

San Diego

Working on US Navy Marine Corp NMCI contract.Responsible for creating/implementing/testing Hardware Driver Injection on the NMCI “approved” Desktop/Workstation/Laptop models for the Windows 10 OS (v1803 & v1909).* Hardware Driver injection of Dell, Fujitsu, Getac, and HP models for the Windows 10 OS* Packaging and testing of 3rd Party Drivers and Utilities* Troubleshoot and remediate imaging issues* Testing and troubleshooting of Software packages* Perform security vulnerability scans (ACAS Security Center) and remediate issues* Tools: Microsoft Active Directory (ADAC/ADUC/GPMC), Microsoft Deployment Toolkit (MDT), DISM, Accelerite (Radia/OS Manager), PowerShell, ACAS Security Center* Projects: Windows 10 In Place Upgrade (WIN 7 – WIN 10 1607 and WIN 10 1803 – WIN 10 1909), New Hardware Model Sets (part of NGEN) in 2018, 2019, and 2020* Mentor/train co-workers* Create/update documentation

San Diego, California

Contractor working for Perspecta (formally DXC) on a US Navy Marine Corp NMCI contract.Responsible for creating/implementing/testing Hardware Driver Injection on the NMCI “approved” Desktop/Workstation/Laptop models for the Windows 10 OS (v1607 & v1803).* Hardware Driver injection of HP and Dell models for the Windows 10 OS* Packaging and testing of 3rd party utilities* Testing and troubleshooting of internal groups software packages* Perform security vulnerability scans (ACAS Security Center) and remediate issues* Manage Test Lab environment* Manage Microsoft Active Directory* Create/manage/troubleshoot Microsoft Group Policies* Troubleshoot and remediate issues with Windows 10 In Place Upgrade on NMCI network* Projects: Windows 10 In Place Upgrade* Mentor/train co-workers* Create/update documentation

San Diego, California

ITS Desktop Engineer – University of San Diego, San Diego, CA (May 2016 - Present)Responsible for the management and Tier 2/3 support of physical desktops in 3,000+ user environmentPRIMARY DUTIES:* Manage/support physical desktops using Dell KACE 1000* Packaging of popular shrink-wrap applications and departmental specific applications* Application distribution using Dell KACE* Security update/patch management using WSUS* Manage Microsoft Active Directory* Create/manage/troubleshoot Microsoft Group Policies* Windows Print Server administration (create/manage/troubleshoot print queues)* Projects: new system installations, upgrades, maintenance* Mentor/train co-workers* Create/update documentationACCOMPLISHMENTS:* Implemented WSUS for security update/patch management* Implemented Print Server infrastructure and deployment* Reconfigured AD OU structure to align with USD’s business structure for greater flexibility* Cleaned up/maintenance of AD* Tightened up AD security* Developed Computer and network printer standardized naming convention* Cleaned up & restructured Faronics Deep Freeze console; developed standardized Thaw schedules; integrated with WSUS for security updates* Streamline/consolidate number of Desktop images* Implemented WDS with driver injection

Chicago, Il

IS Engineer – Rush University Medical Center, Chicago IL (2013 – 2016)Responsible for the management and Tier 3/Level 3 support of physical and virtual desktops in 10,000+ user environmentPRIMARY DUTIES::* Create and update desktop images (physical and virtual)* OS Deployment to physical desktops using MDT * Manage/support physical desktops using SCCM* Manage/support virtual desktops using VMWare vSphere, Citrix PVS, Citrix Desktop Studio* Manage/support HP thin clients using HP Device Manager* Packaging/profiling of popular shrink-wrap applications and departmental specific applications* Application distribution using SCCM, Citrix XenApp, and HP Device Manager* Application updates using SCCM* Security update/patch management using WSUS* Create/manage Microsoft and Citrix Group Policies* Windows Print Server administration* Administration/support of other ancillary systems (Olympus Endoworks, Blackbaud RaisersEdge, Microsoft Dynamics POS, and MMHayes QuickCharge)* Query/Reporting (SCCM)* Projects: new system installations, upgrades, maintenance* Mentor/train co-workers* Create/update documentationACCOMPLISHMENTS:* Obtained Citrix CCA & CCAA certifications for XenApp 6* Standardized application version levels across institution (e.g Adobe Flash, Adobe Reader, etc.)* Standardized Windows Update levels across institution* Microsoft Office upgrade rollout across institution* Microsoft Internet Explorer upgrade rollout across institution* VDI implementation/rollout project* Managed Print Services project* Implemented MDT server for desktop imaging* Implemented 70+ user academic testing center

Chicago, Il

IS Shared Consultant – Rush University Medical Center, Chicago IL (2006 – 2013)Responsible for providing dedicated Level 1, Level 2, Level 3 hardware/software support and System Administration & System Analysis support to specific departmental areas within Rush University Medical CenterPRIMARY DUTIES:* Act as liaison between specific end user departments and Information Services* Cash Register (POS) support in networked environment: TAM Retail & * Modality support (medical device) in networked environment: Olympus Endoworks; Ophthalmic * Imaging System (OIS); Optos P200, Humphrey Visual Field (HVF) by Zeiss; Ocular Coherence Tomographer (OCT) by Zeiss* Server Administration (departmental servers); Dell, HP, and IBM; Microsoft Windows 2000 and Windows 2003 Server* Systems Analyst: Olympus Endoworks; Allscripts HealthMatics PM; Ophthalmic Imaging System (OIS); TAM Retail; QuickCharge* Support of popular shrink-wrap and departmental specific applications* Support of Dell and HP hardware (desktops, laptops, printers)* Project Management: implement QuickCharge system; upgrade Olympus Endoworks system; upgrade TAM Retail system; upgrade OIS system; upgrade Allscripts HealthMatics PM system* Troubleshoot HL7 interface (ADT & Result) issues pertaining to Olympus Endoworks* Train end users on existing & new software/hardware* Create/update documentationACCOMPLISHMENTS:* Standardized departmental areas to meet IS standards* Migrated aging POS system to new hardware and software platform (TAM Retail to Microsoft Dynamics POS* Implemented MMHayes QuickCharge system* Developed/created procedures for systems/applications

Chicago, Il

IS Help Desk & Field Tech Supervisor – Rush University Medical Center, Chicago IL (2001 – 2006)Responsible for supervising the IS Help Desk and Field Tech staff in a 10,000+ user environmentPRIMARY DUTIES:* Oversee daily operations of staff* Create/update documentation* Conduct meetings, interviews, and performance reviewsACCOMPLISHMENTS:Developed and standardized documentationImplemented Field Tech support zonesImplemented Help Desk metrics

Rockford, Il

IS Help Desk & Field Tech – Saint Anthony Medical Center, Rockford IL (1996 – 2001)Responsible for providing Level 1 & Level 2 hardware and software support in 750+ user environment