Responsible for eight communities in ND, 15 direct reports, with 1,640 homes, exceeding NOI in all communities.Project manager for 1.6M capital spend to revamp Brookwood Estates community in Fargo, lauded by leadership, city officials, and residents.Assess financial statements and weekly reports to evaluate NOI performance, develop targeted improvements and implement changes resulting in exceeding occupancy, utility, delinquency, and budget metrics.Applies performance data to evaluate and improve operations, target current business conditions and forecast needs.Reduces financial inconsistencies while assessing and verifying billing invoices and expense reports.Coordinates weekly district leadership workshops via zoom to educate team members on best practices to optimize productivity.Enhanced GPN District performance by implementing proven management processes to increase revenue.Built positive and productive relationships with home office staff and field leadership.

-Organized and scheduled all necessary resources required to accomplish activities. Coordinated daily operational needs with Maintenance team.-Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.-Managed the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.-Monitored driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).-Reviewed weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.Sets and monitors productivity, service, and safety targets for each route and driver.-Assisted with data collection and reporting required for incentive pay programs. Works with functional groups to resolve employee relations and labor relations issues.-Ensured that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.-Conducted Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.-Visited customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.-Established and maintained a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.-Documented problem fixes and provided instructions to dispatch/service should problems recur.-Communicated and followed-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.-Ensured set-up errors and missed pickups are reported and resolved.-Documented and maintained records required by regulatory agencies such as the Department of Transportation. Reviews and audits documentation related to route operations on a daily basis

-Sell new, used and foreclosed homes and insurance. -Managed inventory, marketing and advertising plans. -Collected all rent and loan monies to meet company delinquency rate. -Maximize Community occupancy and leased home income. -Professionally resolve resident complaints and concerns. -Provided hands-on leadership and management to Sales and Service Team. -Recruit, train and develop Staff. Create and maintain a positive Community environment including resident activities. -Communicated and managed policies and procedures. -Created and ensured a safe work environment. Protect and maintain Company assets. -Controlled all expenses for the community.

Designs, develops, and manages Fleet Management & Analysis Journeyman Career Development Courses. Analyzes specialty training standards, plans curriculum, develops training strategies, & writes course material affecting 4,836 career field personnel worldwide.

Planned/Controlled work methods, production schedules, operating procedures, and performance standards. Determined serviceability of fleet, overall condition, and need for repair by performance of visual inspections. Operated diagnostic test equipment to determine malfunctions in mechanical, electrical, power train systems. Complied with all federal and local environmental pollution prevention regulations and followed established safety policies for safe handling and disposal of hazardous waste.

Attended Basic Military Training (San Antonio, TX) then completed Vehicle Maintenance Apprentice Course (Ventura, CA)-Worked as a general purpose automotive Technician-Performed work as a mobile maintenance technician for two years covering North Dakota servicing vehicles located at missile sites-Inspected, troubleshot, repaired, replaced charging/starting systems, brakes, diesel/gas motors, shocks, springs, electrical malfunctions-Revamped took inventory control room-Trained/Supervised newly assigned Airmen entering the career field-Shop foreman for first shift technicians and then later changed from technician to Fleet Management Career Field.

Conducted classroom lectures on skills necessary to perform critical fleet management tasks, administered written test & progress checks to evaluate student performance and provided constructive feedback. Validated student training reports, records, and files using Air Force Technical Training Management System. Reviewed, researched, and revised course curriculum to ensure lesson/course objectives were accomplished.

Managed daily operations for 13 person team of local nationals. Used interpersonal skills to adapt to cultural and communication barriers, restructured workflow procedures, and reorganized housekeeping efforts. Created a Transportation Coordinator Program. Established liaisons with 17 different departments. Streamlined communication, changed policy/procedure implementation, and vehicle accountability. Revamped equipment maintenance procedures that resulted in reduction of equipment downtime and costs savings.

Ensured efficient, economical operations and utilization for a vehicle fleet valued in excess of $124 million. Monitored contract/warranty repairs, status, funding & analyzed data deviations to develop corrective plans. Presented data in chart, graphic, summary form and provided narration to meet management requirements. Directed 22 member vehicle control officer team, provided safety trend analysis and vehicle policy guidance.

Managed the scheduling of repairs and accountability of 1,600 vehicle/equipment assets valued over $200 million. Developed an appointment system to facilitate on-time preventative maintenance inspections. Supervised 48 vehicle control officers, communicated new policies, procedures, and implemented semi-annual vehicle inspections. Established/briefed monthly safety briefings and created quarterly safety bulletins. Monitored established maintenance priorities ensuring equipment, tools, parts, and manpower availability.