Onsite consultant for BA and QA engagements for local clients. Played a key role in building trust with Xpanxion’s largest client and growing a team there from five resources to over thirty resources in less than two years. Worked with the client on resource management to improve utilization from less than seventy percent to near one hundred percent in two months. Worked outside the team with upper management across the client organization to demonstrate professionalism and integrity which helped grow Xpanxion’s footprint in other teams within the corporation. Performed resource management duties within Xpanxion, including interviews and hires, performance reviews and career guidance. Participated in presales engagements at clients around the country.

Managed requirements for the Sales and Catering team of the world's largest hotel company, including needs assessment, data analysis, requirements gathering from stakeholders and users, use case development and supporting technical implementations. Oversaw IHG Marketplace, the purchasing engine for IHG Groups and Events, the company’s primary Sales and Catering product, along with coordinating with development team for all product updates and development efforts. Managed all inventory and licenses for Sales and Catering products. Developed and tracked processes for all Sales and Catering product purchases.

Managed remote test team in all test efforts for a mutual provider of medical professional liability insurance. Test efforts crossed over multiple applications, from internally developed custom applications to implementations of Salesforce, Workday, Qlik reports and a multi-year migration from a legacy AS400-based insurance policy management system to a new Java-based solution featuring multiple integrations. Team consisted of manual test analysts and two SDETs. Responsibilities included coordinating teams from rural and offshore QA, onsite and offshore developers, IT engineers and business experts to test end-to-end solutions, migrating of test team from waterfall to Scrum methodology, sprint planning, test estimates, coordination of UAT and daily reporting of test status and results. Reported to VP Technology.

Managed requirements for the Hotel & Partner Solutions team. Collaborated with business partners and technology team to ensure implementation of business and functional requirements for new products and for maintenance of legacy products. Served as SME for project team for sales products as well as other enterprise applications across the company. Managed user stories in Rally/CA Agile Central. Worked with project team to evaluate proposals from implementation partners for new projects. Facilitated User Acceptance Testing in conjunction with business users and quality assurance team.

Resumed prior role of leading test efforts for the Enterprise Sales division of the world's largest hotel company. Reported to Director of development team.

Provided QA consulting and coordination of offsite QA resources in testing a complete rewrite of the CNN.com website, in the process rescuing a stalling consulting engagement by building rapport and trust with the client. Moving to a responsive site involved testing across dozens of mobile devices and browser platforms. Utilized Vanamco Ghostlab to test multiple devices simultaneously. Environment was Java Spring with a Couch database. Testing included multiple integrated systems, including a proprietary media management platform as well as a host of web services and advertising feeds. Managed the test efforts of offsite QA resources for both manual and automation tests.

Directed Quality Assurance efforts for Enterprise Sales division. Coordinated test activities for multiple projects of a team distributed between local, out of state and international locations. Provided test estimates for all test efforts, including cost and resources. Created and delivered daily detailed reporting of test status and results. Projects include integrating a third party application with existing sales systems using single sign-on as well as a multi-year project to replace numerous legacy sales systems with a Salesforce based system. Test environments included Salesforce, Teradata and Oracle databases, ATP web services and Business Objects reports. Utilized HP ALM/QC 11 to manage requirements, test plans, test results and reporting. Reported to Director of development team.Prior to working on the Enterprise Sales team, functioned as a Senior Test Lead for the Enterprise Technology Test Team. In this capacity, directed the QA efforts for four development teams at IHG while acting as test lead for numerous large projects. Provided all test estimates for these four teams. Worked with the Test Manager to maximize utilization of test team of approximately fifty test engineers distributed across local, out of state and international offices. Assisted Test Manager in all interviews and hires. Coordinated end-to-end test efforts between multiple test teams at IHG. Projects included a web based booking site with an administrative site, a complex sunsetting project that included dozens of ETL workflows, message queues, Java-based components and Business Objects reporting, a web service monitoring application, a reporting portal and a mobile application that allows IHG to push customized offers to guests and for the hotel guest to be able to view and redeem these offers. Reported to Test Manager.

Performed functional tests for all .net and webMethods web services used in internal corporate applications for large cable and telecommunications company. This included testing new web services as well as updates to dozens of existing ones. Participated in design reviews for the purpose of early test planning. Used HP Quality Center to track design and future changes. Wrote test strategy documents. Designed test cases in Quality Center. Deployed new code releases to either .net or webMethods environment. Wrote SQL queries to pull the necessary data for each test. Executed tests with Parasoft SOAtest tool. Managed test script versions using Subversion and Tortoise SVN. Validated test results in Microsoft SQL and Oracle databases, in internal web applications, as well as in logs from either .net server or webMethods. Tracked defects in Quality Center. Validated support documentation as well as code deployment documentation to be used by other teams. Provided test status reports from SOAtest and Quality Center. Reported to Test Manager.

Evaluated and tested new or modified Data Warehouse/BI applications for financial services company to verify programs are functioning according to defined requirements. Participated in establishing QA procedures for new test team. Led offshore team in testing of multiple projects. Coordinated between offshore team and onsite project team and reported on test results. Configured UNIX test machines and migrated code for ETL and Python script testing. Developed testing requirements based on a Functional Specification document. Wrote test plan and test cases against requirements and provided time and resource estimates for test effort. Executed manual and automated tests using Mercury and other tools to validate code functionality and data. Wrote SQL queries and UNIX shell scripts to validate data. Ran Tidal jobs, Python scripts and Informatica workflows for functional testing. Performed functional tests for user interfaces on some projects. Reviewed documentation for accuracy. Reported on test results using Mercury Quality Center. Participated in post-production verification. Participated in cross-functional enhancements. Reported to Director, Project Services.

Designed and executed manual test cases using Mercury Quality Center. Followed RUP methodology. Performed functional, integration, regression, and system testing. Interacted effectively with development team, product management, design, and QA manager to promote effective testing methodology. Developed and maintained test specifications, test scripts, and test data. Performed troubleshooting of test issues. Recorded test results in Quality Center. Tracked defects using Serena TeamTrack. Participated in review of release definitions, design specifications and in working design sessions, walkthroughs, and ongoing decision-making. Advised on unit testing in the development group. Made recommendations regarding defect prioritization. Performed all test assignments to ensure the application met business requirements and client expectations. Ensured accuracy and precision of the product from the business point of view, as well as the customer's. Provided test result metrics and reporting. Reported to QA Manager.

Led QA team for web service VPN product. Met with heads of Development and Product Management teams to determine future requirements and schedules. Wrote test plans and test cases. Performed full product life cycle testing, both automated and manual, of a multi-tiered network application and management website that utilizes Java (J2EE), C#, IIS, Web Services, .NET, SOAP, XML and SQL Server running on Windows 2003 platforms. Performed stress, load and performance testing using Apache JMeter, Microsoft ACT and custom tools. Managed problem tracking and change requests with Rational ClearQuest. Lead testing efforts of offshore resources. Reported to Product Director.Scout Applications

Started new QA department for a startup company hosting a member management solution for non-profit organizations. Met with Development team and Product Manager to determine future requirements and schedules. Wrote all test plans and test cases. Performed complete product life cycle testing of a hosted web application written in C# and running against a Microsoft SQL database on a Windows platform. Managed problem tracking and change requests with custom ASP.NET tracking tool. Reported to Director of Development.

Ran QA initiative for Web Services Management software firm. Maintained Quality standard to satisfaction of Fortune 100 customer. Interviewed and hired additional QA resource. Met with heads of Development and Product Management teams to determine future requirements and schedules. Wrote all test plans and test cases. Performed complete product life cycle testing, both automated and manual, of two versions of a multi-tiered network application and website that utilize Java (J2EE), C/C++, WebLogic, Apache, Web Services, .NET, SOAP, XML and Oracle running on Solaris, RedHat Linux, and Windows platforms. Performed stress, load and performance testing using Apache JMeter, Microsoft ACT and custom tools. Managed problem tracking and change requests with TestTrack. Reported to CTO.

Started new QA department. Wrote automated test scripts for Mercury QuickTest as well as batch scripts that have reduced a four hour regression test to fifteen minutes. Developed testing methodologies. Wrote all test plans and test cases. Performed complete product life cycle testing, both automated and manual, of multi-tiered network application and website that utilize Java (J2EE), Apache, Web Services, .NET, SOAP, XML and Oracle running on Solaris, RedHat Linux, and Windows platforms. Managed problem tracking and change requests with TestTrack. Reported to Vice President of Product Strategy.

Principal QA resource for company. Introduced first billable testing on customer projects, measurably improving customer satisfaction as tracked by regular surveys. Led testing of all web applications, including mentoring and leading other testers and the writing of test plans, test cases, and automated test scripts using Mercury QuickTest. Helped client evaluate and choose automation tool for their web application. Managed QA projects and tracked defects and change requests using Mercury Test Director. Performed end-to-end testing, both manual and automated, on all projects. Worked with clients to ensure products met requirements. Wrote first test plan for Intellinet. Developed web-based applications using Microsoft Visual Studio, ASP, SQL, and HTML. Reported to Director of Development.

Responsible for administration and support of a network environment of twenty-two servers and over seventy users. Reduced setup time of Microsoft CTEC classroom environments from days to hours by using Windows NT scripts and Norton Ghost. Administered network and mail accounts, as well as network share permissions. Managed and supported PBX and voice mail server. Tested corporate intranet, web site, and internal applications, significantly improving customer satisfaction. Implemented, tested, maintained, and updated Microsoft BackOffice and third party solutions into server environment. Reported to Manager of Internal Services Delivery.

Oversaw all aspects of testing for internet, DVD, DVD-ROM, and CBT projects. Led test teams on projects in these segments, including performing tests. Led and mentored junior testers. Scoped each project for schedule, resources and costs. Improved problem and test status tracking by creating, updating, and maintaining a custom Lotus Notes application for Testing Services. Created test plans and wrote test cases for each project. Performed project post mortem meetings and delivered risk assessment documents. Ensured complete customer satisfaction. Reported to Test Manager.

Tested web and multimedia applications. Assisted QA Lead in writing test cases. Configured hardware, software, and network for each testing scenario. Maintained and upgraded testing hardware. Communicated regularly with producers, project managers, and developers on testing status and usability issues for their development projects. Reported to Test Lead.