David Beals Email & Phone Number

Experience: Relationship and personnel management with focus on achieving win-win results where possible. Maintain successful cross-functional relationships where competing incentives affect outcome.Process improvement with focus on establishing ongoing adjustments in changing business environments. Conceptual thought process requiring critical thinking to explore new avenues of success.Excellent written/verbal skills with ability to develop and present key findings to obtain approval for tool sets, process change or other needed functions.Logical thinker can progressively help others see benefit in chosen path.Goals:Use these skills to fulfill results driven personalitySeek variety within career opportunitySpecialties: Process evaluation and improvementRelationship managementMotivational leader

Listed skills include Business Analysis, Team Leadership, Call Centers, Project Management, and 8 others.

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  Customer Environment Support Lead

  Lexisnexis

  Oct 1990 - Present - Miamisburg, Oh

  Supervise team resources to meet company second level support mission. Manage resources according to service levels and budget. Develop and manage to KPI deliverables and implement measuring systems according to a balanced scorecard.Deliver technical Engineering services for key company product areas. Act as deep level technical resource for Lead products operating in modern technologies. Focus on customer business needs and deliver solutions accordingly.Apply company HR and business policies to maintain effective results and hiring practices. Forecast and manage annual budget, training and equipment needs. Ensure proper workforce planning results monitored and maintained on a quarterly basis.Drive improvements in the customer experience through trend analysis, design and implementation of new processes and tool enhancements.

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  Sinclair Community College

  Computer Information Systems