David Behrns Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Launch API and SaaS products to reach new market segments in alignment with organizational strategy and OKRs resulting in 24/7 API use and revenue generation, doubled website traffic, 400% increase in weekly SaaS use by week 6. Managed 7 reports. · Conceived and delivered user behavior data capture and visualization speeding insight sharing and iterative action planning · Introduced feedback mechanisms resulting in direct voice-of-consumer product experience validations and roadmap potential · Established formal market and competitive product research role and processes resulting in new software, API, and SaaS initiatives · Restructured Marketing department (team of 5) and introduced measurable omnichannel campaigns to test and analyze ROI · Strategically reduced SEO spend while increasing website visitors by 13% and product page traffic by 17% (Q3-Q4) · Implemented transparent multifunctional processes to reduce handoffs and risk to optimize PDL, launches, and campaign management

Chicago, Illinois, United States

Introduce, define, and execute a product-led growth strategy, roadmap, and go-to-market framework. · Established product management function and SOPs with agile cross-functional workflows to reduce touchpoints by 30% · Initiated transformation of the Complete Product Experience (CPE) and Product Development Lifecycle (PDL) · Delivered a user-first product strategy and roadmap (researched, presented, documented, prototyped, tested, iterated) · Initiated user jobs, pains, and gains data collection and analysis to refine and prioritize competing backlogs · Defined product objectives, goals, and metrics for efficient, measurable, replicable results · Exposed siloed sales, marketing, user, product data for improved organizational alignment · Prioritized problems, pursued market validation, oversaw MVP development and launch · Empowered teams to solve customer problems with an agile, user-centric, and solution-centered mindset

Chicago

Represent the company and accelerate global partner revenue generation through strategic integrations, optimized onboarding, and partner enablement tools that deliver continuous value in concert with improved journey analytics insights. · Managed global strategy for certification and referral partners · Launched a new pathway to integrate evaluation insights and partner data speeding onboarding and value delivery · Led cross-functional teams to launch data & analytics solutions for 600 global Enterprise and Higher Education clients · Reimagined partnership strategy reducing spending and resource burden while maximizing ecosystem connectivity · Created a shared enablement tools suite minimizing content redundancy, inconsistency, and knowledge gaps · Conceived and delivered conference, and client presentations and professional development, culture, and philanthropy programs · Received “2020 Q1 HERO Award” for achievement in team, culture, and community building · Formalized quarterly integrations release schedule for reliable incremental improvement and responsiveness

Chicago

Integrate existing product roadmap into a unified, post-merger, journey analytics solution, and partner with C-suite to develop long-term data integration and management strategy. · Developed a unified, prioritized, data analytics and insights product roadmap aligning market needs and organizational goals · Led cross-functional teams to launch data & analytics solutions for 600 global Enterprise and Higher Education clients · Created client pain point resolutions (survey fatigue, distribution limits, analytics) increasing product NPS · Introduced metrics to measure development lifecycle effectiveness for continued product and organizational improvement · Reduced tier 2 escalation resolution SLA by reducing handoffs, enhancing knowledge base, and implementing self-service tools · Implemented standard SDLC processes improving individual and team accountability and development quality per cycle · Reduced tier 2 escalation resolution SLA by reducing handoffs, enhancing knowledge base, and implementing self-service tools by providing Help Desk oversight

Chicago

* Explorance acquired the Gartner product I was hired into, Metrics That Matter, less than 2 months into this role. *Implement product management standards and best practices as SME, mentor cross-functionally and vertically, and own concurrent and competing product roadmaps · Implemented standard SDLC processes improving individual and team accountability and development quality per cycle - including SOPs and communications for feedback and requirement gathering, user-story creation, and user acceptance testing · Scoped, proposed, and led the creation of a new product module to reduce feature overlap in the evaluation and analytics suite · Implemented a single-source-of-truth to improve onboarding and organizational product knowledge · Documented product capability and filled documentation knowledge gaps to improve onboarding resources and organizational product knowledge · Conducted independent market research to prioritize solution development and launches - Mentored my team and executive leadership as resident Product Management expert to extend best practices and build development life cycle agreements cross-functionally

Chicago

Research and develop the user requirements and roadmap to execute a strategic cross-functional repositioning initiative for a mobile publishing and reading application. · Established go-to-market repositioning strategy with 3 launches over 8 months and a 15% increase in qualified inbound leads · Refined and prioritized backlogs as a SCRUM development cycle leader to deliver and measure incremental user value · Documentation owner and face of the product as a presenter in user research, training webinars, and events and tradeshows · Brought customized client products to a single configurable product version reducing development spend and technical burden · Refined and managed backlogs to prioritize, measure, and deliver product value incrementally to validate ROI · Identified and filled processes and documentation gaps for consistent, replicable results, and client experiences

Chicago, Il

Maximize user engagement and vendor product value for learners across AI-based writing applications integrated into the company’s cloud-based MindTap learning platform. · Delivered LTI (Learning Tools Interoperability) integrations and 30+ user-driven enhancements to over 50,000 global clients · Reduced platform Tier-2 technical escalations by 45% from 2016-2017 fiscal years · Decommissioned standalone platforms reducing development spend and technical burden · Developed and delivered 10+ customer training modules to reduce user friction and increase speed to value · Created VEN (Vendor Expert Network) increasing cross-functional product knowledge and process transparency

Chicago, Illinois, United States

· Developed and delivered training and assessments to up-skill 15 campus CRM implementations · Audited and increased Salesforce workflow efficiency for 12 departments (500+ users, 47,000+ international clients) · Created new requirement gathering process and documentation to improve on-boarding of 400 future users · Audited and optimized 15 individual campus' SOPs closing training gaps, and increasing cross-functional workflow transparency to improve SLAs for 47,000+ students and 200+ student-facing staff · Consulted on the "Student Experience" project to increase student start and retention rates

Chicago, Illinois, United States

· Developed user and application policies, training, and communications templates, and executed a prioritized roadmap improving company Live Chat services (100+ users, 8 depts.) as product owner · Owned the backlog for proprietary and external CRM (300+ users, 18 depts.) · Hosted internal and external feedback sessions and managed experiential surveys and data to document and optimize business processes and deliver business requirements for new product features and workflows · Implemented and championed cognitive software and monthly discussions for 25 users to build teams and raise employee engagement

Chicago, Illinois, United States

· Reduced process redundancy as Academic Advising and CRM subject matter expert and auditor · Mapped, measured, and implemented updated customer service best practices to reduce SLAs · Measured process efficiency, provided issue resolution sign off, and reported on client service improvements · Managed cross-functional relationships to drive platform enhancements and build collaborative spirit, action, and improved performance metrics

Chicago, Illinois, United States

· Motivated a team of 15 Academic Advisors to achieve personal and professional goals· Evaluated team metrics daily to reinforce Advisor strengths and coach in areas of improvement· Managed appropriate use of team budget for Advising and departmental purposes· Conceived, piloted, and implemented innovative student contact strategies· Created metric based tools for improvement of Academic Advising department wide