David Behrns Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

Launch API and SaaS products to reach new market segments in alignment with organizational strategy and OKRs resulting in 24/7 API use and revenue generation, doubled website traffic, 400% increase in weekly SaaS use by week 6. Managed 7 reports. · Conceived and delivered user behavior data capture and visualization speeding insight sharing and iterative.

Chicago, Illinois, United States

Introduce, define, and execute a product-led growth strategy, roadmap, and go-to-market framework. · Established product management function and SOPs with agile cross-functional workflows to reduce touchpoints by 30% · Initiated transformation of the Complete Product Experience (CPE) and Product Development Lifecycle (PDL) · Delivered a user-first product.

Chicago

Represent the company and accelerate global partner revenue generation through strategic integrations, optimized onboarding, and partner enablement tools that deliver continuous value in concert with improved journey analytics insights. · Managed global strategy for certification and referral partners · Launched a new pathway to integrate evaluation.

Chicago

Integrate existing product roadmap into a unified, post-merger, journey analytics solution, and partner with C-suite to develop long-term data integration and management strategy. · Developed a unified, prioritized, data analytics and insights product roadmap aligning market needs and organizational goals · Led cross-functional teams to launch data &.

Chicago

* Explorance acquired the Gartner product I was hired into, Metrics That Matter, less than 2 months into this role. *Implement product management standards and best practices as SME, mentor cross-functionally and vertically, and own concurrent and competing product roadmaps · Implemented standard SDLC processes improving individual and team accountability.

Chicago

Research and develop the user requirements and roadmap to execute a strategic cross-functional repositioning initiative for a mobile publishing and reading application. · Established go-to-market repositioning strategy with 3 launches over 8 months and a 15% increase in qualified inbound leads · Refined and prioritized backlogs as a SCRUM development cycle.

Chicago, IL

Maximize user engagement and vendor product value for learners across AI-based writing applications integrated into the company’s cloud-based MindTap learning platform. · Delivered LTI (Learning Tools Interoperability) integrations and 30+ user-driven enhancements to over 50,000 global clients · Reduced platform Tier-2 technical escalations by 45% from.

Chicago, Illinois, United States

· Developed and delivered training and assessments to up-skill 15 campus CRM implementations · Audited and increased Salesforce workflow efficiency for 12 departments (500+ users, 47,000+ international clients) · Created new requirement gathering process and documentation to improve on-boarding of 400 future users · Audited and optimized 15 individual.

Chicago, Illinois, United States

· Developed user and application policies, training, and communications templates, and executed a prioritized roadmap improving company Live Chat services (100+ users, 8 depts.) as product owner · Owned the backlog for proprietary and external CRM (300+ users, 18 depts.) · Hosted internal and external feedback sessions and managed experiential surveys and.

Chicago, Illinois, United States

· Reduced process redundancy as Academic Advising and CRM subject matter expert and auditor · Mapped, measured, and implemented updated customer service best practices to reduce SLAs · Measured process efficiency, provided issue resolution sign off, and reported on client service improvements · Managed cross-functional relationships to drive platform.

Chicago, Illinois, United States

· Motivated a team of 15 Academic Advisors to achieve personal and professional goals· Evaluated team metrics daily to reinforce Advisor strengths and coach in areas of improvement· Managed appropriate use of team budget for Advising and departmental purposes· Conceived, piloted, and implemented innovative student contact strategies· Created metric based.