Jennifer Miller, M.Ed Email & Phone Number

Built an internal mobility team and launched a talent development program, helping to serve the unmet career advancement needs of our customer facing associates. Led the learning experience design and upskilling vision for the program. Dedicated to creating equitable career pathing opportunities for all.

Created the first internal mobility platform for the Retail Bank line of business, building a blended learning program that combined self-service learning resources and one-to-one engagement opportunities available to over 8,000 associates.

Richmond, Virginia Area

Designed and developed training materials about risk management for the Enterprise. Updated training based on changes to the risk and controls standards, as well as updates to our system of record softwareOnboarded new vendor to create on screen training prompts within system of record to help users learn critical steps more easily. Facilitated virtual.

Organized speakers and educational resources for the clinicians as we prepared to open the first human trafficking shelter in Virginia. Partnered with clinicians and case managers to identify trends in education topics to design and develop specific curricula on a variety of prevention and intervention topics, educating thousands of members in the.

Led team of instructional designers and contractors to deliver across a wide variety of projects. Provided end to end consulting and instructional design expertise. Created training design strategy using adult learning needs analysis methods to create engaging curriculum for adult learners. Designed a variety of training vehicles, including e-learning.

Created new learning materials for Bank associates including e-learning modules and instructor led training classes. Developed training on a range of topics from products to policies to IT systems. Effectively managed project deliverables to ensure all timelines were met. Built strong relationships with long-distance teams.

Created training materials for sales development team.

Design a variety of training vehicles, including computer based training modules, assessments, meeting in a box materials, and job aids to provide a blended learning experience for Capital One Bank associates.

Developed communications for internal customers across the U.S. on a wide range of finance and accounting topics. Developed technical training to explain processes and systems, facilitated through webinars. Edited all process and procedure documentation to ensure quality and consistency. Researched, designed and delivered monthly soft skills training.

Master'S Degree, Adult Learning, School Of Education, 4.0

B.A., History