Substance Abuse Treatment Administrator
Kent/Sussex Detoxification Center
New Castle County, Delaware, United States
Directly manage the day to day operations including supervising a treatment team consisting of counselors, nurses, a medical doctor, and a clinical supervisor.Presented and provided client case records to local court officials and hearings. Delaware Change Leader - I have reduced costs, increased client capacity, decreased wait time, removed barriers to treatment, minimized incidents, and created consistency in the program.I analytically report monthly to State and grant administrators on change outcomes.Responsible for replying to and rectifying complaints, grievances, and unsatisfactory issues.Processed, documented, charted, and maintained records on satisfaction surveys and reported findings to the state and insurance providers. Division of Substance Abuse and Mental Health trainer on a variety of topics. Directly responsible for achieving high ratings for accreditation and licensure needs/requirements including charting, facility requirements, and staffing.