David Benco Email & Phone Number

Carmichael, CA, US

Oakland, California, United States

• Support specialist with a focus on Marketing-based APIs, such as: Google Ads, Google Analytics, Facebook Ads, Microsoft and LinkedIn Ads.
• Resolve complex data integrity issues by running API requests, running CLI utilities, and executing SQL queries on customer warehouses
• Work with Product and Engineering teams to prioritize work items with significant customer business impact and collaborate on driving forward solutions
• Demonstrate technical writing best practices by updating external facing documentation to increase customer product knowledge and as a result, reduce cases opened due to knowledge gaps
• Maintain communication with customers regarding critical incidents and assist Engineering in verifying fixes and root cause analysis

San Leandro, CA

• Technical support and field service for OSIsoft product suite. As part of the Interfaces & Connectors team, responsible for products that integrate with several hundred unique data sources.
• Integration with a wide variety of operational technologies, including OPC Classic/UA Servers, RDBMS (MS SQL, Oracle, Wonderware), field devices (DNP3, Modbus, MQTT, BACnet), and APIs (PI API, REST, HTML web-parser).
• Instruct both on-site training for customers and internal upskilling for new engineers, which includes spearheading the specialist onboarding program for the team
• Lead bi-weekly team meetings between product specialists, engineering, and product managers to discuss critical cases, new work items, and upcoming product changes or releases.
• Network and authentication troubleshooting includes DCOM, Windows Authentication, and Certificates
• Work with engineering to identify software bugs through debugging and memory dump analysis

Canton, Ohio

• Migrated servers to new control network infrastructure, configured OPC servers and clients, and validated field devices
• Created topology diagram of the refinery control system to increase network transparency and reduce troubleshooting downtime
• Modeled heat exchanger circuits in Aspen HYSYS to better monitor, troubleshoot, and optimize equipment

• Took lead on several pilot scale feasibility tests.
• Explored new processing technologies and their effect on product quality.
• Cross-trained with Packaging and Product Development.

• Guided students through gas-liquid absorption experiment and grading lab reports.
• Responsible for the converting experiment from using ammonia to carbon dioxide to reduce safety concerns.

• Conducted "in vitro" testing for estrogen-like compounds.
• Gained experience with PCRs, cell plating/incubation, and gel electrophoresis.