QA Lead on Obsidian's "Avowed"

Quality Assurance Lead at Nexon America focused on Maplestory (GMS)

Responsibilities: • Prioritized tasks, bugs, design iteration, and tester feedback on large cross-platform RPGs. • Anticipated, identified and resolved potential problems including resource bottlenecks, interpersonal conflicts, quality concerns, unanticipated scope changes and feature creep. • Facilitated scrum and kanban methods for cross-functional and single discipline strike-teams. • Established asset tracking pipelines for levels, creatures, items, quests, and other game elements. • Managed localization of over 1 million words into 9 languages leveraging 4 localization studios. • Managed all aspects of voice recording for over 40 thousand lines of dialog including: script creation, actor auditions, session scheduling, content delivery and implementation into the game. • Worked with external partners to create contracts, schedules, invoices and track deliverables voice over work, localization, localization QA and functional QA. • Directed and facilitated internal QA process improvements across the studio. • Created and maintained automated Jenkins solutions for build upload to distribution partners. • Represented company and fostered relationships with distributor contacts and store interfaces.Accomplishments: • Oversaw the full cycle development of 2 DLC Expansions for Pillars of Eternity II: Deadfire. • Reduced time to deploy approved builds from several days to several hours through automation. • Led 8-person audio team in transitioning from waterfall to adopt a scrum team organization and execution in completing the production phase of The Outer Worlds. • Released Pillars of Eternity II: Deadfire and 21 post-launch patches containing 3 paid DLC, 4 free DLC, additional free content, and bug fixes. • Established and directed a council of QA leads & producers to promote QA best practices and improve communication with studio leadership on QA team concerns.

Responsibilities: • Collaborated with each member of the DLC team to develop robust test plans for features and content leveraging Zephyr for JIRA and Confluence. • Trained Testers in white box and grey box methods to supplement existing black box methods. • Led internal QA team in scrum style planning and iteration of testing tasks. • Peer reviewed check-ins with developers to troubleshoot issues and prevent defects. • Worked closely with the production and project leadership to create and track achievable timelines for both the development and testing of DLC features and content. • Promoted rapid test iteration by automating & managing daily build upload to Steam. • Used EazyBI and JIRA to construct dashboards for trending bug resolution and task completion.Accomplishments: • Released 2 DLC Expansions to Tyranny on 6 separate distribution platforms for Windows, Mac, and Linux.

Responsibilities: • Wrote and executed Zephyr test plans for game systems and content. • Found and documented bugs in game systems using mixed black box and grey box methods. • Learned Unity and custom in-house development tools. • Worked with Programmers and Designers to understand and troubleshoot issues found. • Preformed Bug report triage and assignment when the QA Lead was unavailable. • Reviewed branching dialog files for the Narrative team using in-house tools.Accomplishments: • Released Tyranny as the most stable launch day game to date for Obsidian.

Stone Blade Entertainment is a game design company primarily focused in Physical and Digital Card Games.My time at Stone Blade Entertainment was primarily focused on producing the Digital Card Game: SolForge.Responsibilities: • Drove product development by requesting high-value, attainable features. • Suggested, Implemented, Tested and Deployed in-game events, tournaments, & sales. • Developed Test Plans for features, content, and multi-platform testing. • Acted as technical liaison between the R&D and Engineering staff. • Managed Player/Company communications on various social media, forums, streams, and chatrooms. • Developed predictive model for user purchase patterns and tendencies.Accomplishments: • Released 4 major expansion sets to SolForge. • Developed server driven content update solution, reducing the frequency and cost of multiplatform, client-side, releases by a factor of 3.

• Designing custom reports for internal and external use by Nirvanix• Identify where to best use resources to benefit the company

• Manage International orders for various projects• Process Quotes, Invoices, and PO's• Represent Company in dealings with Vendors

• Be a resource to students on campus• Enforce University and Housing policies• Plan and organize events for residents• Largest Event ran: Safe Trick or Treat 2009 (~3000 attendees)