To effectively manage the performance of the Etihad network by supervising the activities of operational stakeholders present in the Network Operations Centre and throughout the business. To provide decision making and support to stakeholders in order to maintain the integrity of the Etihad schedule and when disruption occurs, to mitigate the reactionary impact. To understand and minimize the financial, reputational and operational costs involved in each flight event and ensure that resources within your control are utilized in the most efficient manner. To act as the activation point for the Airline’s Emergency Response Program.