David Benn Email & Phone Number

• Product management User and market research, product planning, prioritisation, release management and marketing
• End-to-end product designDesign research, ideation, UX design, QA testing, release and reiteration
• Technical Product Management API integration research, design and implementation with market leading software and channel partners
• Setting product roadmap
• Managing development priorities and resources
• Managing product backlog

Auckland, New Zealand

• Product management
• UX / UI design
• Product wireframing
• Managing small support team of 2-3 employees (based locally and abroad)
• Directing and building internal and external support resources

Auckland, New Zealand

Auckland, New Zealand

• Sales order entry and processing - ensuring contracts are compliant while processing orders accurately and in a timely matter.
• Providing end to end provisioning support.
• Generating invoices via Pronto.
• Auditing Digital Mobile retail stores to ensure management of risk and maintenance of internal processes.
• Providing phone based support for external retail customers and internal retail staff.
• Continuation of tasks supporting internal account managers and external business customers.

Auckland, New Zealand

• Interacting professionally with a wide variety of people, responding, investigating and actioning all inbound service queries - including billing, technical and pre/post sale support.
• Developing and maintaining relationships with business customers.
• Supporting SME and Corporate account managers - acting as a ‘go to’ when the account managers were not available as well as assisting with all service requests.
• Providing direct support via inbound and outbound phone calls and emails.
• Handling escalations and owning fault resolution with customer satisfaction as a priority.
• Maintaining response and resolution SLA of 90%+

• Serving a wide variety of people, providing recommendations, processing items through a point of sale system and handling phone queries.
• Managing staff and store administration.
• Maintaining database of 50000+ stocked items
• Dealing with overdue accounts and debt collection over the phone.