As a Contact Center Director in the Payment space my primary objective is to support entrepreneurs through Fintech. I have been able to do so through my 8 plus years of working in the financial services industry. I have proven to be a leader who coaches and manages employees to ensure exceptional technical support as well as class-leading customer service. I execute deadlines based on priority and I aim to create a positive and productive work environment. I have a proven ability to lead people by communicating with team members, setting clear goals, and monitoring performance.