David Berry Email & Phone Number

Kansas City, Missouri, United States

• Support Enterprise pre-sale activities• Evaluate and design customers’ solution requirements for Data, Voice and Video services.Spectrum MNE – Firewall, SD-WAN, Switches, Access Points, Cameras, and Sensors. Spectrum ENE – Firewall and SwitchesSpectrum UC - Ring Central/WebexSpectrum Trunking – SIP and PRISpectrum FIA and Finished Internet• Engineers network solutions that meet the customers’ needs• Prepares and presents solution proposals.• Facilitate… Show more • Support Enterprise pre-sale activities• Evaluate and design customers’ solution requirements for Data, Voice and Video services.Spectrum MNE – Firewall, SD-WAN, Switches, Access Points, Cameras, and Sensors. Spectrum ENE – Firewall and SwitchesSpectrum UC - Ring Central/WebexSpectrum Trunking – SIP and PRISpectrum FIA and Finished Internet• Engineers network solutions that meet the customers’ needs• Prepares and presents solution proposals.• Facilitate discovery and additional product meetings.• Preformed Spectrum UC demos• Collaborate with Sales Manager and Sales Representatives to evaluate accurate forecasting Show less

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

- Designing, configuring, and troubleshooting custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Fiber Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large-scale wireless environments as well as mixed Metro-E and RF implementations of data services.- Working with internal and external Network Operation Centers to provide updates on current outages and/or trouble calls.- Providing technical expertise, troubleshooting, and support to… Show more - Designing, configuring, and troubleshooting custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Fiber Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large-scale wireless environments as well as mixed Metro-E and RF implementations of data services.- Working with internal and external Network Operation Centers to provide updates on current outages and/or trouble calls.- Providing technical expertise, troubleshooting, and support to Spectrum Enterprise customers within the Carolinas region to ensure optimal performance and maximum uptime of fiber-based services.- Configuring and troubleshooting Ethernet switches, edge routers, and fiber media converters for customer use.- Working with Circuit Design teams to ensure network designs meet customer requirements Show less

Charlotte, North Carolina Area

- Installing, configuring, and troubleshooting custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large scale wireless environments as well as mixed Metro-E and RF implementations of data services.- Working with internal and external Network Operation Centers to provide updates on current outages and/or trouble calls.- Providing technical expertise, troubleshooting, and support… Show more - Installing, configuring, and troubleshooting custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large scale wireless environments as well as mixed Metro-E and RF implementations of data services.- Working with internal and external Network Operation Centers to provide updates on current outages and/or trouble calls.- Providing technical expertise, troubleshooting, and support to TWCBC customers within the Charlotte area to ensure optimal performance and maximum uptime of data services.- Configuring and troubleshooting access points, Ethernet switches, and fiber media converters for customer use. Show less

Charlotte, North Carolina Area

- Assisting customer’s IT staff to ensure performance expectations and needs are met by providing phone-based advanced technical support-related feedback to management and offer recommendations on tools or processes that may improve the customer support experience.- Supporting and troubleshooting custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large scale wireless environments… Show more - Assisting customer’s IT staff to ensure performance expectations and needs are met by providing phone-based advanced technical support-related feedback to management and offer recommendations on tools or processes that may improve the customer support experience.- Supporting and troubleshooting custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large scale wireless environments as well as mixed Metro-E and RF implementations of data services.- Working with internal and external Network Operation Centers to provide proactive/real-time outage notification alerts for commercial accounts.- Providing technical expertise, troubleshooting, and support to over 2 million customers and hundreds operations staff to ensure optimal performance and maximum uptime of data services.- Configuring and troubleshooting cable modems, access points, hospitality gateways, Ethernet switches, and fiber media converters for customer use. Configuring Cisco 7201 routers to build Ethernet-over-DOCSIS circuits for mixed MetroE and Ethernet-over-DOCSIS implementations. Show less

Charlotte, North Carolina, United States

Provided business class technical support for coax based customers

Greensboro, North Carolina, United States

Provided advance technical support for HSD, WiFi, voice, and video services to residential customers.

Denver, Colorado, United States

Provide technical support on Video and HSD for Residential customers

Plymouth, Michigan, United States

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

High School