David Bikowski Email & Phone Number

Albany, Wisconsin

I support all of the teachers, staff and students of the Albany School District with a wide range of information technology needs. (Device tech, Printer tech, Network specialist, Desktop Support, just to name a few)

Hartland, Wi

• Provided technical assistance to Hospitals all over the United States • Installed, Upgradeed, and Maintained iConnect Access Imaging Servers• Troubleshooted Windows-based servers with varied versions of the Microsoft Server OS and SQL Server software packages on them• Responded to On-Call and Emergency System Down Issues as needed

Oconto, Wisconsin

• Assisted with first ever self-guided installation of Infinite Campus SIS• Assisted with computer deployments (two 600 device deployment projects)• Provided one-to-one technical support to all teachers, faculty, and staff.• Maintained and provided support for all PC’s, printers, projectors and classroom IT peripherals.• Administered Gmail, active directory, and building access security accounts,

• Imaged and installed new computers for faculty and staff following detailed setup guides• Assisted with the inventory and shipment of old IT equipment that needed to be sent back to IBM• Provided desktop support to solve issues with laptops, desktops, and Computers on Wheels (COWs)

• Provided first level member support for all matters dealing with the AT&T Uverse Program (TV, cable, phone)• Troubleshooted any problems related to wireless internet connectivity, TV picture quality , CVOIP phone quality, and billing which involves any Uverse equipment• Submitted detailed documentation of all trouble cases and escalated issues when necessary

Maintained both Administrative and Kids Membership Computer Networks (around 80 desktops). Created/used GPO’s, scripts, and other administrative tools while working with Microsoft Server 2003. Troubleshooted, rewired, and reinstalled a database that required the use of mobile and stationary barcode scanners Served as a one-on-one computer support technician for all staff members

Maintained computer network and internet connection as well as setup the computer network for their new building

Monitored JD Edwards Forecasting SoftwareAssembled and imaged Trend Anti-Virus ServersDocumented and Inventoried many areas of the network infrastructureTroubleshooted software and hardware issues with staff computersCollaborated with team members to setup and staff the IT Global Service Desk

Answered calls from students and staffWorked through technology questions over the phoneUsed knowledge, technology, and skills to come up with appropriate problem solutions

Assisted Network Administrators with reimaging networked computersMaintained and Organized District Computer Labs Troubleshooted staff and faculty computers with one-on-one help when needed