David Black Email & Phone Number

Raleigh, North Carolina

Lilongwe, Central Region, Malawi

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Customer Support Lead: Handled customer support, including managing JIRA issue tracking systems with JIRA Service Desk portals, managing customer support scheduling, and assisting in customer support contracts. Verified issues reported by customers then performed initial investigation as well as code analysis.Customer Solution Developer: Worked as a developer on several customer projects. Developed application code to meet customer use cases utilizing the Bright Wolf cloud platform. Example… Show more Customer Support Lead: Handled customer support, including managing JIRA issue tracking systems with JIRA Service Desk portals, managing customer support scheduling, and assisting in customer support contracts. Verified issues reported by customers then performed initial investigation as well as code analysis.Customer Solution Developer: Worked as a developer on several customer projects. Developed application code to meet customer use cases utilizing the Bright Wolf cloud platform. Example customers included refrigeration and medical devices. Also worked on reference applications built on the Bright Wolf cloud platform for Amazon IoT Button devices and thermal management. Show less

Knoxville, Tennessee Area

Worked with customers utilizing the OSIsoft PI System for challenging solutions, including areas such as smart metering (many data streams), synchrophasors (high data rate), and heavy mobile equipment (many data streams and burst data transmission). Communicated with customers to learn their use cases, including travel to customer sites. Carried out system-level testing of customer solutions to determine feasibility. Worked with 3rd party vendors such as Dell, IBM, and Microsoft to utilize… Show more Worked with customers utilizing the OSIsoft PI System for challenging solutions, including areas such as smart metering (many data streams), synchrophasors (high data rate), and heavy mobile equipment (many data streams and burst data transmission). Communicated with customers to learn their use cases, including travel to customer sites. Carried out system-level testing of customer solutions to determine feasibility. Worked with 3rd party vendors such as Dell, IBM, and Microsoft to utilize the latest hardware, software, and cloud-based platforms for testing. Examples include high performance data storage at Dell, an on-premise cloud platform at IBM, and Microsoft Azure Infrastructure as a Service cloud hosting.Identified limitations of the OSIsoft PI Platform and provided input into OSIsoft product roadmap to improve the platform in areas needed for customer adoption. Show less

Johnson City, Tn

Worked with OSIsoft’s Enterprise program customers to develop a value realization plan involving use cases and value propositions, a roadmap, and an architecture plan. Worked with customers in industries such as Utilities, Renewable Energy, Oil & Gas, Pharmaceutical, Heavy Equipment, and Metals and Mining. Specialized in taking an asset-based approach to data with customers and used experience from customer engagements to drive OSIsoft internal product roadmaps. Facilitated adoption of an… Show more Worked with OSIsoft’s Enterprise program customers to develop a value realization plan involving use cases and value propositions, a roadmap, and an architecture plan. Worked with customers in industries such as Utilities, Renewable Energy, Oil & Gas, Pharmaceutical, Heavy Equipment, and Metals and Mining. Specialized in taking an asset-based approach to data with customers and used experience from customer engagements to drive OSIsoft internal product roadmaps. Facilitated adoption of an asset-based approach using the PI Asset Framework throughout OSIsoft’s product line. Show less

Worked as a member of the Plymouth Systems research and development group, with tasks including:Software Development: Worked on a team developing a control system for a concentrated photovoltaic solar power plant, including tracking the sun in two dimensions for optimal power production as well as a higher-level system for overall plant control. Also assisted in firmware design and debugging for an optical encoding sensor for solar tracker feedback.Hardware system design:… Show more Worked as a member of the Plymouth Systems research and development group, with tasks including:Software Development: Worked on a team developing a control system for a concentrated photovoltaic solar power plant, including tracking the sun in two dimensions for optimal power production as well as a higher-level system for overall plant control. Also assisted in firmware design and debugging for an optical encoding sensor for solar tracker feedback.Hardware system design: Assisted in design of an optical encoding sensor for solar tracker positional feedback including circuit board layout and sensor hardware fabrication. Designed all communications and control cabling for second-generation solar tracker design using a CAN network for internal unit communications and RS-485 communications to external control system. Show less

Johnson City, Tennessee Area

Lead developer of the OSIsoft product PI Manual Logger, which is used to archive data from handheld devices into the OSIsoft historian. This included developing software in Visual Basic .NET and C#, and included a SOAP web service and a SQL Server Database. The handheld portion of the software was developed on Windows Mobile using the .NET Compact Framework.

Johnson City, Tennessee Area

Worked as a member of the OSIsoft Engineering group in several roles, including:Technical Support Engineer – Answered support calls from OSIsoft customers ranging from low level operating system issues to problems with OSIsoft software. Also provided architecture assistance to customers including determining the best method for transmitting data from their data sources to the PI System. OPC Team Support -- Specialized in the PI-OPC Interface and PI-OPC Server. Became first… Show more Worked as a member of the OSIsoft Engineering group in several roles, including:Technical Support Engineer – Answered support calls from OSIsoft customers ranging from low level operating system issues to problems with OSIsoft software. Also provided architecture assistance to customers including determining the best method for transmitting data from their data sources to the PI System. OPC Team Support -- Specialized in the PI-OPC Interface and PI-OPC Server. Became first point of contact for difficult OPC problems in support calls, as well as assisting customers in setting up new OPC installations. Helped OPC Team developers track down problems by isolating the code involved with test cases and reproducing customer problems inside virtual machines and/or local testing machines.Technical Support Programming specialist – Used programming knowledge to help customers with specialized solutions using OSIsoft products that involved programming using the PI-SDK within PI-Processbook and PI-Datalink (Excel) in addition to stand alone solutions using the .NET framework and VB6.Sales Support – Traveled to customer sites to provide technical assistance to the OSIsoft sales team. Helped potential customers determine which OSIsoft products would be needed to accomplish their goals. Show less

Raleigh-Durham, North Carolina Area

Worked full time for one summer, continued as a part time employee during academic year.Participated in development of a framework for Radio Frequency Identification Device (RFID) applications from initial research to first release and deployment with Metro Corporation.Designed and assembled test hardware setup for RFID loading dock applications.Co-developed a framework for software guaranteed messaging using IBM Message Queue Telemetry Transport (MQTT) and Microbroker… Show more Worked full time for one summer, continued as a part time employee during academic year.Participated in development of a framework for Radio Frequency Identification Device (RFID) applications from initial research to first release and deployment with Metro Corporation.Designed and assembled test hardware setup for RFID loading dock applications.Co-developed a framework for software guaranteed messaging using IBM Message Queue Telemetry Transport (MQTT) and Microbroker technology.Used IBM Services Management Framework (SMF) technology to create solutions for various applications including field force automation and hardware simulation. Show less

Charlotte, North Carolina Area

Designed and implemented several Java Servlets according to the specifications of the customer. These included two Energy Usage Summary Reports, a fuel emissions report, and a tax/commodity rate input form. These required building and communicating with an SQL database.Central Piedmont Community College Northeast Campus:Designed HTML user interface for HVAC control system as well as programming HVAC control system graphics.Panel Building:Designed and built field wiring… Show more Designed and implemented several Java Servlets according to the specifications of the customer. These included two Energy Usage Summary Reports, a fuel emissions report, and a tax/commodity rate input form. These required building and communicating with an SQL database.Central Piedmont Community College Northeast Campus:Designed HTML user interface for HVAC control system as well as programming HVAC control system graphics.Panel Building:Designed and built field wiring panels for several customers including office buildings and hospitals following AutoCAD specifications. Installed Panels in field in several customer facilities.AutoCAD:Updated AutoCAD drawings for several jobs according to As-Built changes by Technicians in field. Show less

Charlotte, North Carolina Area

Designed HTML user interface implementing Java script for Niagara Framework climate control system, trained customer maintenance personnel in use of software.Prepared Industrial hardened computers for deployment to six power generation plants including installing Windows NT 4.0 and configuring operational software including Niagara Framework and Bell Labs Virtual Network Controller.Inventoried an existing college campus HVAC system for System Integration Proposal, assisted in… Show more Designed HTML user interface implementing Java script for Niagara Framework climate control system, trained customer maintenance personnel in use of software.Prepared Industrial hardened computers for deployment to six power generation plants including installing Windows NT 4.0 and configuring operational software including Niagara Framework and Bell Labs Virtual Network Controller.Inventoried an existing college campus HVAC system for System Integration Proposal, assisted in drafting of proposal based on findings. Show less

B.S. Electrical Engineering, Controls, Robotics, Software

B.S. Computer Engineering, Controls, Robotics, Software