David Blacklock Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Responsible for performance management and motivation of a team of Field Service Engineers, ensuring Key Performance Indicators are met across a range of disciplines. Conducting initial training for newly hired employees and providing ongoing coaching and training to motivate and retain field service force, accompanying Service Engineers in the field to improve their service performance and sales, monitoring dashboard metrics on a daily/weekly/monthly basis and driving Field Service Engineer performance excellence, monitoring materials and stock, and conducting service quality audits. Cover for Field Operations Manager during periods of absence.

Gateshead

Responsible for performance management and motivation of a team of Field Service Engineers, ensuring Key Performance Indicators are met across a range of disciplines. Conducting initial training for newly hired employees and providing ongoing coaching and training to motivate and retain field service force, accompanying Service Engineers in the field to improve their service performance and sales, monitoring dashboard metrics on a daily/weekly/monthly basis and driving Field Service Engineer performance excellence, monitoring materials and stock, and conducting service quality audits. Cover for Field Operations Manager during periods of absence.

Washington, Tyne & Wear

Appointed to the role of Head Engineer after starting as an apprentice Sewing Machine Engineer. Responsible for the day-to-day maintenance of plant and factory units, running the maintenance department to a budget, supervising staff, implementing Health & Safety procedures, and ensuring minimum disruption to the manufacturing process.

Nebosh General Certificate In Occupation Health & Safety

Education record