David Blesh Email & Phone Number

New York, New York, United States

* Supervise day to day workflow, directing priorities of US-based and offshore resources.* Perform user acceptance testing for internally developed applications and vendor applications.* Create workflows and author corresponding work instructions.* Process documents and data in adherence to client’s technical specifications.* Create and prepare load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity and Concordance.* Format data for importing into review software, using internal tools, scripts and/or review software to manipulate and normalize data to conform to client request and internal standards.* Perform thorough quality checks on client data and work product at multiple stages of document and data processing to minimize error and rework, assuring 100% compliance of data and deliverable to client specification.* Maintain a sense of urgency and effectively consult on prioritization for all processing deliverables and internal requests.* Conduct error root-cause analysis.* Seamlessly partner with reports stationed within remote offices to ensure tasks are completed quickly and accurately.

• Supervise day to day workflow, directing priorities of US-based and offshore resources.• Process documents and data in adherence to client’s technical specifications.• Create and prepare load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity and Concordance.• Format data for importing into review software, using internal tools, scripts and/or review software to manipulate and normalize data to conform to client request and internal standards.• Perform thorough quality checks on client data and work product at multiple stages of document and data processing to minimize error and rework, assuring 100% compliance of data and deliverable to client specification.• Maintain a sense of urgency and effectively consult on prioritization for all processing deliverables and internal requests.• Independently work on job requests from a queue, as well as by assignment, to ensure that jobs progress with minimal delay.• Continuously maintain documentation to ensure it is current; proactively make recommendations to management on updates to existing documentation.• Meet or exceed departmental quality targets.• Conduct error root-cause analysis at the direction of management.• Seamlessly partner with individuals stationed within remote offices to ensure tasks are completed quickly and accurately.

• Build client-deliverable data, image and text file exports of legal data.• Use SQL 2008 to generate responsive metadata per client’s specifications.• Perform quality control on client data with an emphasis on data intended for use with litigation software such as Summation, Concordance, Introspect, Case Central, Ipro and Opticon.

• Designed, developed and deployed the customer support website, which was used extensively by customers to provide contact info, performance metrics and problem escalation routing.• Represented the computer integrated manufacturing team during off-hours as a Tier 1 technician and handled all “break/fix” issues for North American factories. • Deployed and repaired desktop computers, thin client terminals and printers in a fast-paced manufacturing environment. • Documented all processes into administrative guides for each domain, with application overviews, dependencies and step-by-step instructions on how to resolve all known issues. • Consistently received the highest number of positive customer comments for customer service excellence from 2000 to 2005.

Computer Science, A

High School