- Validated patient insurance, ensuring adequate cover for treatment at Beacon Hospital and relaying any shortfalls or lack of cover to patients.- Onboarded, trained, and mentored new team members while providing ongoing oversight.- Managed public hospital initiatives such as NTPF & HSE SNA within the Validation Department, reporting statistical and financial details to the Head of Patient Accounts and CFO.- Developed Excel/software projects to streamline reporting and daily tasks.- Acted as the point of contact for patients regarding insurance queries or concerns within the Oncology accounts.- Provided proforma invoices and quotes to self-paying patients and third-party insurers.- Assisted in various roles within the Patient Accounts Department as required.