Responsible for the A-Affordable retail locations in the Houston market. •Oversee 12 locations with 7 direct reports and 20 agents•Revamped training program resulting in improved agent performance in a reduced time frame•Revised operations and conducted training resulting in 14% increase in quote volume. •Increased Affirmative’s percentage of business by 38% vs third party carriers. •Increased new customer growth over prior year by 8% in a down market.•Initiated… Show more Responsible for the A-Affordable retail locations in the Houston market. •Oversee 12 locations with 7 direct reports and 20 agents•Revamped training program resulting in improved agent performance in a reduced time frame•Revised operations and conducted training resulting in 14% increase in quote volume. •Increased Affirmative’s percentage of business by 38% vs third party carriers. •Increased new customer growth over prior year by 8% in a down market.•Initiated creative marketing strategies to fit within a declining budget.•Developed Regional training program for newly created Store Leader position.•Improved Regions customer referral program 331.8%. Show less

Owned a Farmers Insurance agency in the Houston Texas area.

Increased revenue for city by 26% over prior years numbersLead area that was consistently ranked highest in the Texas group in ancillary salesDeveloped a business operations plan for managers and assistant managers that was subsequently implemented across the division.Responsible for hiring and managing career path of employeesOngoing sales and marketing training to all personnelCompleted Professional Sales Strategy ClassAssisted in revamping hiring practices. Increased… Show more Increased revenue for city by 26% over prior years numbersLead area that was consistently ranked highest in the Texas group in ancillary salesDeveloped a business operations plan for managers and assistant managers that was subsequently implemented across the division.Responsible for hiring and managing career path of employeesOngoing sales and marketing training to all personnelCompleted Professional Sales Strategy ClassAssisted in revamping hiring practices. Increased retention to 80%Negotiated contracts and leases for rental officesGained several key accounts that provided for extensive growthFull profit and loss responsibility. Show less

Reviewed income and expense analysis reports monthly with Managers – lowered operational expenses last fiscal year by five percent over prior fiscal yearCreated training processes for employee development – achieved eight month retention rate of 86%Conducted weekly branch visits that analyzed business practices, ensured compliance of underwriting guidelines, and provided individual training and feedback with all branch personnelResponsible for interviewing and hiring managent… Show more Reviewed income and expense analysis reports monthly with Managers – lowered operational expenses last fiscal year by five percent over prior fiscal yearCreated training processes for employee development – achieved eight month retention rate of 86%Conducted weekly branch visits that analyzed business practices, ensured compliance of underwriting guidelines, and provided individual training and feedback with all branch personnelResponsible for interviewing and hiring managent trainees, assistant managers and branch managers – completed EEOC course on interviewing and hiring practicesCompleted diversity training as part of the Multi Cultural Leadership InitiativeEstablished monthly goals with managers to obtain results Show less