Manage the Frontline Team: responsible for managing the day-to-day work and staff of Payroll’s frontline team for all seven distinct payrolls that occur each month. Manage, mentor, lead and supervise the team, oversee the work product produced by the team, and working to ensure that the team’s efforts are focused on payroll’s goals, or that efforts are evolving as work/goals evolve.Manage the Quality Assurance review that is performed during and after every payroll process to ensure accuracy for all processes and compliance with University Guidelines and Federal Regulations.Lead the development of a quality program for payroll and serve as the back-up quality analyst for an average of 7 distinct payrolls plus any off-cycle payroll runs. This work includes both identifying common errors and long-term solutions within all payroll types and cultivating processes and procedures to support financial controls within the payroll process.Ensure any system issues experienced by the frontline team are reported and collaborate with Payroll Manager to resolve.Responsible for the execution the manual payment process and monitor and identify the necessary corrections for retroactive pay for an average of 7 distinct payrolls per month. Identify opportunities to eliminate over/underpayments and advise on solutions.Responsible to provide on the job task training for the frontline team as well as training for any changes to payroll processes or procedures that the team is responsible for (both business and Workday processes). As the quality program develops and evolves, support training efforts for the entire Payroll team.Responsible for execution of the Tier 2 service program and approach. This work includes monitoring Payroll’s Salesforce queue, ensuring that cases are being worked/assigned by the frontline team. Supporting frontline team in any questions they may have or working through issues that they encounter.

Manage and execute 3 payroll IDs each month. A semi-monthly and two bi-weekly payroll, annually 3000+ employees.Work closely with the Finance, Human Resources and Auditors to share appropriate information.Utilize Ellucian Banner HR/ Payroll Module to process the semi-monthly and bi-weekly payroll for the University. For bi-weekly payroll, utilized Ellucian’s Web Time Entry and Kronos Workforce Ready for time and attendance. For the second bi-weekly, we utilized ADP. Review all paperwork that comes into the Payroll Office, determine action, and delegate appropriately. Created, implement and installed payroll system best practices to insure effective controls i.e. evolved with law changes, create payroll checklists, create procedures, refine and standardize the way the Payroll Office operates plus insured all procedures were properly approved and documented. These changes resulted in greater accuracy, time efficiency, and cost savings.On payroll processing day, export the Kronos TA_File, convert that into a spreadsheet and compare that information with the information of the Kronos Employee totals and transactions. Reconcile payroll and prepare adjustments to the payroll system. Lead point for making creating, revising, testing and reporting files to our 403B and 457 plan, direct deposit, HSA/FSA deductions, on a per payroll basis.Print and review standard and custom payroll reports. Create a GL posting page, create a positive pay file for banking and vendor checks through AP. Create files for 403B and 457 plans. Print, seal and distribute payroll checks. Set up, maintain, test, reconcile and amend the quarterly returns, CT Paid FMLA, CT DOL filings, W2s. Review 1042s and create the filings.Work with and create custom reports for data requests from auditors and government reporting. Follow and support Federal, State, DOL, and FLSA guidelines throughout the year and prepare for future changes.

Oversee, review, confirm and process a bi-weekly payroll for 700+ employees. Experience using Paychex MMS software v8.x, Paychex Flex, Kronos Workforce Central v6.3, Kronos 4500 series clocks and Paycom software. Reconcile all payrolls, adjustments, quarterly reports and build or provide reports as required. Work with all auditors and provide information as required to them. I have never failed an audit or needed further review from the work that was done by me. I have passed audits from DOL, Unions, Workers Comp and our internal auditors. I have reset expectations and set guidelines for information that is coming from and into the Payroll Office. I have been able to reduce our process charges through my knowledge of the software.

Built, trained and assisted new clients to the MMS Preview platform. Have built and balanced accounts with 40+ states and YTD wages. Built custom reports and export files for clients. Assisted CNJ team members clients in NYC. Would problem solve and visit clients that needed assistance, new and old clients. Trained clients in the NYC office. Built clients in NYC region, NJ and as far as Scranton, PA(due to being specifically requested as the AE to build the client). Built some of the highest single ID revenue clients in the system. Never missed a scheduled check date. A member of the AE team that was the first AE team in Paychex to have a 100% cumulative survey score.

Worked with Paychex MMS Preview Software. Scored 99% overall during training. After 5 months, moved to NYC location and worked as a two man team in NYC location. Myself and another high skilled co-worker were the precursor for the Major's Group. Assisted and oversaw high revenue and/or troubled clients. Recognized, amended and fixed their issues with Federal and State agencies. Amended returns and resolved penalty notices for Hub 402 and 418. Amended returns for all 50 states. Assisted rush order payrolls in NYC and occassionally on site needs.Was awarded the Best of the Best 2005 in the inaugural award.Subject Matter Expert in Penalty Notices, Prior Quarter Adjustments, Time Off Accrual and Report Writer.

Sr. CSR processing payroll over the phone for clients. Maintained a <.08% free check count. (at the time, the avg. allowable was .80%.Amended Prior Quarter Tax returns and resolving pentalty notices for clients.