Overseeing clubhouse restaurant and related food & beverage outlets and related catering/banquets functions related to venue .

Supporting the delivery of new projects globally, working alongside New Openings and local attraction's. Working closely with attraction teams to provide training and supporting them in the delivery of Key Performance Indicators by monitoring commercial performance across Retail, Food& Beverage and Partner products, offering advice and support where necessary.

I am currently working at Merlin Entertainments Group in Commercial Operations. I am managing commercial operations for 21 corporate units along with 200+ employees to achieve business growth and success objectives. Organize annual events and take strategic initiatives that reduce employee turnover. Increase customers’ satisfaction level by employing key defined performance indicators. I steer sales optimization procedures and accountable for +$19M sales to ensure business earns profit. Analyze the need of new talent and hire competent experts by following complete recruitment process. I spearhead various commercial projects from conception to completion within allocated budget under defined quality standards. ◆ Efficiently spearheaded various projects of several new units/brands aimed at opening new attractions across the USA.◆ Achieved best turnover from various commercial stores that augmented business bottom-line.

I delivered trainings to staff members and guided professionals in performing daily organizational tasks. Mentored professionals with advance market practices that improve employees’ confidence. I built various cross-functional teams to achieve guest spends and brand KPI’s. I have provided expert-level support to management experts in opening midways 1st single site cluster.◆ Increased budgeted spends in all areas on annual basis, including 3rd party vendors.◆ Commercially spearheaded New site opening and development across retail and food & beverage.◆ Devising SOP and retail policies and procedures for US Market.

I have streamlined business activities by developing standard operating procedures for Legoland Discovery Centers. I executed business policies and supervised professionals to meet allocated retail objectives as per contract and branding policies.◆ Increased secondary spends to 52% within the business; exceeding gate spends for the attraction in line with commercial growth.