Responsible for 26 Carphone Warehouse stores across Hampshire, West Sussex, Wiltshire & Dorset with an Ebit contribution of circa 10m• Overall headcount of 200 employees, remote managing across a large geographical area of 26 stores• Cluster Managing Teams to deliver a consistent customer experience through local support• Empowering teams to deliver a compliant and engaging sales environment that puts the customer first• Leading General Managers to empower their teams to contribute to the Customer Plan & company Vision• Delivering a company leading performance consistently which the team owns and lead.• Shaping and landing new strategic initiatives for the business to improve margin contribution• Owning the Divisional Plan and forming Divisional ProjectsFollowing the announcement of the closure of all ‘standalone’ Carphone Warehouse stores, this then became a largely new/different role, leading all stores thorough the close down & redundancy process: - returning of stock & systems & logistics management across 26 stores- redundancy procedure first and final stages with all GMs, and ensuring they had completed with the colleagues in the region, - managing and guiding through the day to day unexpected and often urgent challenges

• Hit the monthly store sales & customer service targets for 12 months consistently• Promoted 2 new Assistant managers after the previous had also been promoted into GM positions• Achieved a store record sales week during the week containing Black Friday • Left the store 7th in the company YTD for the company balanced scorecard (Customer, Shareholder and Colleague metrics)

Responsible for 22 Carphone Warehouse stores across Hampshire, West Sussex, with an Ebit contribution of circa 10m, seconded role ended upon company restructure • Overall headcount of 220 employees, remote managing across a large geographical area of 22 stores• Cluster Managing Teams to deliver a consistent customer experience through local support• Empowering teams to deliver a compliant and engaging sales environment that puts the customer first• Leading General Managers to empower their teams to contribute to the Customer Plan & company Vision• Delivering a company leading performance consistently which the team owns and lead• Shaping and landing new strategic initiatives for the business to improve margin contribution• Owning the Divisional Plan and forming Divisional Projects

Leading 3 of the largest and most profitable stores across South Coast - Starting in Worthing a Band 2 (medium sized store - includes Assistant manager) - before being promoted into Southampton Hedge end & Portsmouth City Centre Band 1 stores (largest size store - includes 2 Assistant Managers)• 12 - 30 heads, managing existing teams including Assistant Managers, excelling in low staff turnover, but also recruiting for new talent when required, often before critical to maintain pipeline• Re-engaging individuals to drive profitability through a consistent underpinned focus on customer experience. • Devising and implementing a robust plan for cost control, B2B sales, stock control and loss and returns shrinkage levels. • Mentored 6 newly promoted GMs both from internal promotions and external hires• Twice won 1 of 6 national sales based competitions, management prizes – both different incentives• Achieved record-breaking levels for handset sales volume, upsell and attach metrics, all while maintaining operational compliance, FCA processes and high quality customer feedback• Highest Sales conversion rate (78.9% SCR) in the UK• Voted ‘Managers manager 2015’ for region by peer group.• During RM annual leave regularly entrusted to ensure & maintain high performance from the region and respond to all challenging territory requirements and demands• Portsmouth City centre & Southampton Hedge end included busy shop-floor technical support desks• In Portsmouth, we successfully landed and recruited for new onsite repairs centre, meeting strict guidelines set out by Samsung and Apple during this process and quickly then within 6 months becoming a higher status “Apple Partner”

Store needed significant rejuvenation as part of newly implemented management team; • Intensive recruitment of new customer consultants (16 colleagues hired)• Re-engagement & development of the team, refocus around store targets, efficiency and operations• When the Branch manager was on extended annual leave/paternity for 3 months I stepped up as BM and we achieved consistently with no drop in performance• Set a new daily sales record during this period while covering for BM• During this time also successfully passed the ‘Wireless Store’ assessment day for prospective new concept store managers with highest available marks.

Approached & appointed when there were just 6 stores around the UK, our team was instructed with increasing Handset connections across the stores and assisting with the opening and initial impact of the latter stores. • Spending large periods working in all the stores, with all levels from colleagues to BMs in each store to learn their stores current connections, improving awareness, product knowledge, passion & belief. • • This included having to learn a completely new SAP processing system and then quickly becoming integral to training this across the inexperienced teams

Joining as a part-time sales consultant whilst still in full time education, becoming an experienced sales person, regularly entrusted with training and teaching new starters in the business before being promoted into Team Leader position.• Part of the 'CPW Retail team of the Year' 2009 & invited to attend the conference and award ceremony• As a Broadband specialist my role was to train, motivate and drive the team to hit our targets and maintain our position as the strongest Broadband selling store in the UK

Placement year in Industry as part of Business Enterprise development degreeIntermediary between Software sales team in Ireland and fulfilment teams situated throughout Germany. • Intermediary between software sales team in Ireland and fulfilment teams situated throughout Germany • Ensuring the successful completion of the whole sales order back to the customer, liaising & maintaining relationships with customers across UK & Ireland