David Bowlby Email and Phone Number

Provide consulting support nationwide with a strong focus on contact center management software, specializing in the Genesys suite.Design, develop, test, and deploy routing strategies for customersImplement and maintain SpeechMinerDesign, develop, and support Genesys Interaction Workspace customizationsCreate and maintain GAX SPD files for automatic deployment of various services, such as tenant creation, inbound deployment, chat and e-mail.Installation, configuration, and integration of GVP 8.5 platform with Siemens OSV as an upgrade from GVP 7.6.Develop and maintain GVP IVR applications which interface with web services, databases, and mainframe systems.Provided load testing solution to help customer scale their environment appropriately for emergency scenarios.Developed a custom IVR driver with ActiveMQ backend to allow a customers Avaya IVR to pass user data to their Genesys environment.Installation, configuration, and integration of GVP 8.1 platform with Siemens HiPath 4000 using an AudioCodes gateway.Installation and configuration of Nuance Vocalizer, as well as integration with GVP.

Contact center consulting, application development, Genesys implementation, support, migration, and integration.

Developed GAD customizations to integrate with the company's hosted call recording solution.Developed a java based web service that used the Platform SDK to register and query statistic values from Genesys Statistic Server.Designed, developed, tested, and transitioned a redundant call recording solution developed in cooperation with Newfound Communications.Developed a java web service to interface the Newfound API to be used by Genesys URS.Configured two-way replication between two MySQL database servers at different sites.Designed, developed, tested, and transitioned a web service to be used by a Genesys strategy to provide agent login, logout, ready, and not ready state changes.Designed, developed, and tested a 3-tier application responsible for distributing audio announcements and music on hold files from the customer to all Genesys Steam Managers.Supported three multi-tenant Genesys sites using SIP Server, GVP, Stream Manager, and Newfound IP Call Recorder

Developed, tested, and supported a Genesys integrated .NET statistic ticker application. Deployed and supported Genesys 7.1 and 7.2 environments at multiple sites using skills based routing, GVP, Nuance, and Virtual Hold.Deployed and supported several Cisco Call Manager installations, including a few integrations with Genesys.Designed, developed, and supported an ASP.NET hardware inventory system for the data center staff.