David Bowlby

David Bowlby Email and Phone Number

President at Palermo Solutions @ Palermo Solutions
lancaster, ohio, united states
David Bowlby's Location
Lancaster, Ohio, United States, United States
David Bowlby's Contact Details

David Bowlby work email

David Bowlby personal email

About David Bowlby

Over 20 years of experience in the contact center field. From hosted contact center solutions, to premise based integrations with high levels of customization, I have worked with clients and vendors to provide the various products and services they need to make their business more efficient and customer friendly.

David Bowlby's Current Company Details
Palermo Solutions

Palermo Solutions

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President at Palermo Solutions
lancaster, ohio, united states
Employees:
1
David Bowlby Work Experience Details
  • Palermo Solutions
    President
    Palermo Solutions Jan 2013 - Present
    Lancaster, Oh
    Provide consulting support nationwide with a strong focus on contact center management software, specializing in the Genesys suite.Design, develop, test, and deploy routing strategies for customersImplement and maintain SpeechMinerDesign, develop, and support Genesys Interaction Workspace customizationsCreate and maintain GAX SPD files for automatic deployment of various services, such as tenant creation, inbound deployment, chat and e-mail.Installation, configuration, and integration of GVP 8.5 platform with Siemens OSV as an upgrade from GVP 7.6.Develop and maintain GVP IVR applications which interface with web services, databases, and mainframe systems.Provided load testing solution to help customer scale their environment appropriately for emergency scenarios.Developed a custom IVR driver with ActiveMQ backend to allow a customers Avaya IVR to pass user data to their Genesys environment.Installation, configuration, and integration of GVP 8.1 platform with Siemens HiPath 4000 using an AudioCodes gateway.Installation and configuration of Nuance Vocalizer, as well as integration with GVP.
  • Matrix System Integration Lab
    Senior Architect
    Matrix System Integration Lab Sep 2010 - Jan 2013
    Columbus, Ohio Area
    Contact center consulting, application development, Genesys implementation, support, migration, and integration.
  • Qwest Communications
    Lead Engineer - Contact Center Solutions
    Qwest Communications Nov 2007 - Aug 2010
    Developed GAD customizations to integrate with the company's hosted call recording solution.Developed a java based web service that used the Platform SDK to register and query statistic values from Genesys Statistic Server.Designed, developed, tested, and transitioned a redundant call recording solution developed in cooperation with Newfound Communications.Developed a java web service to interface the Newfound API to be used by Genesys URS.Configured two-way replication between two MySQL database servers at different sites.Designed, developed, tested, and transitioned a web service to be used by a Genesys strategy to provide agent login, logout, ready, and not ready state changes.Designed, developed, and tested a 3-tier application responsible for distributing audio announcements and music on hold files from the customer to all Genesys Steam Managers.Supported three multi-tenant Genesys sites using SIP Server, GVP, Stream Manager, and Newfound IP Call Recorder
  • Cardinal Health
    Senior Application Development Analyst
    Cardinal Health Dec 2002 - Nov 2007
    Developed, tested, and supported a Genesys integrated .NET statistic ticker application. Deployed and supported Genesys 7.1 and 7.2 environments at multiple sites using skills based routing, GVP, Nuance, and Virtual Hold.Deployed and supported several Cisco Call Manager installations, including a few integrations with Genesys.Designed, developed, and supported an ASP.NET hardware inventory system for the data center staff.

David Bowlby Skills

Java Sdlc Genesys Data Center Sql Software Development Weblogic Agile Methodologies Disaster Recovery Struts Java Enterprise Edition Jsp Db2 Pl/sql Session Initiation Protocol Vendor Management It Management Process Improvement Software Development Life Cycle Integration Cloud Computing Contact Center Technology Genesys Framework C#

David Bowlby Education Details

Frequently Asked Questions about David Bowlby

What company does David Bowlby work for?

David Bowlby works for Palermo Solutions

What is David Bowlby's role at the current company?

David Bowlby's current role is President at Palermo Solutions.

What is David Bowlby's email address?

David Bowlby's email address is da****@****hoo.com

What schools did David Bowlby attend?

David Bowlby attended Devry University-Ohio.

What skills is David Bowlby known for?

David Bowlby has skills like Java, Sdlc, Genesys, Data Center, Sql, Software Development, Weblogic, Agile Methodologies, Disaster Recovery, Struts, Java Enterprise Edition, Jsp.

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