David Bridgewater Email & Phone Number

Irving, Texas

Coppell, Texas

Coppell, Texas

Responsible for budgeting and procurement of all Services technology labs globally as well as new revenue generating commercial private Cloud solutions.Led global Services lab consolidation & infrastructure refresh. Slashed Services' organization global operating costs by $5M per annum through global services lab consolidation and implementing next-gen infrastructure to meet Avaya Services’ evolving technology requirements.Responsible for planning, procurement and execution of annual multi-million dollar new cloud services offer roll out. Responsible for New Product Introduction support as well as readiness of Enterprise Technical Services teams including training and support lab evolution. Collaboration extends well beyond organization.Hands on technology lab buildout and maintenance.Driving metrics based operational consistency and best practices.Worked directly with architects to map AWS adoption for Elastic Cloud Compute (Amazon EC2), Simple Storage Service (EBS) including capacity, IOPS and bandwidth and data transfer services and support level SLA's. Oversaw monthly spend on these subscriptions.Led Services training plan development and roll out. Coordinated and executed global customer service training program resulting in Avaya earning TSIA industry award.Negotiated and rolled out certification exam voucher program saving Avaya Client Services 40% in fees paid to external partner.Services Duty Manager engaged on customer escalation activities to coordinate corrective action plans and enhance customer satisfaction.

Richardson, Tx

Led new product introduction and support teams across wireless, carrier and enterprise lines of business.Managed priorities, development plans and daily assignments of 23 direct reports along with work assignments of 11 additional technical staff.Successfully managed new product introduction to multiple customers (incl. Verizon Wireless and Telstra) as well as multiple sites/projects including first-time deployments in parallel, emphasizing team focus on quality, time to market all the while committed to the customers’ positive experience.Accountable for IP Multimedia Subsystems (IMS) and MCS(AS5200) Trials and Verification activity at key customers including Verizon Wireless, Verizon Comms., AT&T, Bell Canada.Global Trials Support Leader responsible for early engagement with Product Release Project Office as well as project planning for Beta Trials including staff training, site readiness, support lab evolution planning and implementation and lessons learned identification and adoption.Often requested to drive positive turnaround of distressed business impactful projects.Extensive domestic and international experience.

Provided technical support to major accounts and end customers for complete line of Dell products, troubleshooting various hardware and software issues.

Responsible for assisting System Business Development team by designing, implementing, testing and supporting inter-departmental applications primarily using MS Access 2.0.