Larry Rhoades Email & Phone Number

Technical Readiness Engineer\Advanced Solution Architect\Cross Organizational Planning and Implementation Leadership Team (COPILOT)* Worked on new technology Alpha\Beta projects resulting in training\checklists\installation procedures and presented to CSI and Business Partners.* Provide escalation support to Software Specialists.* Provide Solution Design for Avaya IP Telephony Communication Systems.* COPILOT member that worked with Implementation Teams using best practices and previous lessons learned to implement an Avaya IP solution.Customer Support Engineer* Provide business application and feature functionality support for Communication Manager.* Identify customers needs for new features and upgrades to their systems for greater functionality on Definity\MultiVantage\Communication Manager platform including - G3R, G3csi, G3si, S8100, S8300, S8500, S870* Implement trunks (ISDN, IP, SIP, Analog) for customers.* Reworked public and private routing to bettor utilize the customer’s infrastructure.* Worked with network carriers to resolve customer troubles.* Resolved call center issues pertaining to vdn’s, vectors, agents, reports. Member Technical Staff I* Developed custom 3D reports for Performance Analyst using Java, JSP, Stumbras Framework.* Authored design documentation for 3D reports.* Created installation structure for new software development.