Manage 100+-size organization that provides solution design, services pricing quotes, contract package creation, and order upload processing for Avaya's direct customers and business partners for $250M+ annual order volume in the USA, Canada, Latin America, Europe, Middle East, and Africa through SAP. Improved responsiveness from 6 to 2 days average cycle time. Reduced completion time of 95% for initial quote to completed proposal processing time from 21 to 8 days through LEAN process analysis and redesign. Reduced cost per $50K+ transaction from $250 to less than $100/transaction. Created operational dashboards and real-time tracking reports in Salesforce.com to monitor and drive improvements in Service Level objectives. Drove $1.5 M in annual savings via multiple offshore and outsourcing vendors in India, Mexico, Argentina, and other low-cost geographies.

Prioritized and documented business requirements for Quote-to-Cash IT tool developments for Services Executive Leadership team. Provided business case analysis for Services Offer tools and quote process changes. Expert on Seibel, SAP, Trilogy, and MS-Office applications as used for quote to contract management. Managed 12-person team that supported services quote tools and created quotes for North America sales channels. Managed transition of Data Field Services team into Converged/VoIP unified technician national organization structure for Services Exec VP.

Directed National Field Services team of over 300 technicians supporting over $150 M of installation and maintenance services for Bay Networks, Cisco, Paradyne and AT&T/Lucent data solutions. Managed budget planning and reduced team SG&A by 35% over 4-years. Increased technician certification levels from 10% to 50% of all technicians in support of 3rd party and Lucent Technology customer solutions. Partnered with services sales channel to build account relationships and close in excess of $150M in annual installation and data services maintenance revenue. Recognized by Exec VP of Services as Salute to Excellence winner 1998, 1999, 2000, and 2001.

Managed team of 40 associates: National Account Services Managers, Software Administrators, and Customer Service Engineers. Partnered with Services Sales Team to sell $11 M+ thru creative use of labor. Targeted and achieved 90% Level 1 data certification of sub-region's data technicians. Managed $2M+ budget, Project managed upgrade of all telecom and datacom devices and tools for Y2K for Lucent in Southeast. Recognized with President's Gold Level Achievement award 1996, 1997, and 1998 for documented improvements in technician performance.

Exceeded Sales Quota by 120%, selling 26 video conferencing bridges for $2.1M as well as other data and video devices attaining Achiever's Club level repeatedly. Managed data and video sales funnel for Southeast Region and partnered with account managers to create new sales opportunities.

Managed the DEFINITY PBX type approval and introduction process, growing international channel from $40 M to $180 M year Developed sales channel and services support infrastructure for product introduction for 100 countries.. Developed global marketing materials for DEFINITY PBX, wireless, video, and data solutions. Directly supported closure of over $3 M in international sales through RFP responses and sales presentations.

Managed development of International DEFINITY and S75 PBX and voice messaging. Gathered and documented global/local requirements for PBX network connectivity and operations required to introduce PBX into international markets. Expert on Global Data Networking, ISDN, and global trunking protocols. Defined networking protocols for AT&T, NTT, and KDD for USA to Japan service interoperability. Managed type approval of telephone sets.