David Broughton Email & Phone Number

Morrisville, North Carolina, United States

• Oversaw IT department operations and training.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Assisted in development of long-term strategies to grow department and resources.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems
• Coordinated technical training and personal development classes for staff members

Raleigh, North Carolina

Boston, Massachusetts

Managed a team of 5 Desktop Support Engineers responsible for building, deployment, recovery and new technology installs for entire Asset Lifecycle of 500+ PCs and laptops across 5 campuses and Remote Sites throughout the U.S. including configuration, and functionality of company desktop and laptop systems, together with the peripheral appendages and.

Boston, Massachusetts

Providing desktop support in Boston office, remote support to staff based in North and South America. Hands on and phone based support. Responsible for maintaining AV equipment. Administration of Active Directory. 2nd line diagnostic support for Laptops, Desktops, Smart Phones, tablet monitors, Thin Client and Audio Visual Hardware. Liaison with global.

Liberty Tree Mall, Danvers, MA.

Responsibilities Assist customers within the Precinct’s Standard Operating Platform (SOP) Provide initial contact with clients and check in products for service Perform basic testing to determine product needs and service solutions Facilitate in-store sales, upgrades, installations and service. PC & Macintosh diagnostics. Cell Phone solutions, data.

Danvers, MA.

Bachelor Of Technology (Btech), Computer Science

City & Guilds, Database Programming

High School, Computer Science