David Broughton Email & Phone Number

Morrisville, North Carolina, United States

• Oversaw IT department operations and training.• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.• Assisted in development of long-term strategies to grow department and resources.• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.• Collaborated with other departments to help meet IT needs and properly integrate and secure systems• Coordinated technical training and personal development classes for staff members• Customized and repaired technology based on staff requests• Created and terminated user's accounts from start to finish in business applications• Assisted in development of long-term strategies to grow department and resources• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations• Liaised with other departments to minimize network interruptions and possible downtimes

Raleigh, North Carolina

Boston, Massachusetts

Managed a team of 5 Desktop Support Engineers responsible for building, deployment, recovery and new technology installs for entire Asset Lifecycle of 500+ PCs and laptops across 5 campuses and Remote Sites throughout the U.S. including configuration, and functionality of company desktop and laptop systems, together with the peripheral appendages and software. Provided computer system support for staff using multiple operating systems alongside standard suite of applications Outlook, MS Office and proprietary applications. Kept in constant contact with vendors, to resolve problems as quickly and efficiently as possible. Developed and implemented policies and procedures for daily activities such as sickness reporting, procurement of equipment and travel. Local liaison of key migration project involving getting laptops and services to various locations throughout US region. Identified staff training needs for ongoing desktop and infrastructure changes. Executive Management Support

Boston, Massachusetts

Providing desktop support in Boston office, remote support to staff based in North and South America. Hands on and phone based support. Responsible for maintaining AV equipment. Administration of Active Directory. 2nd line diagnostic support for Laptops, Desktops, Smart Phones, tablet monitors, Thin Client and Audio Visual Hardware. Liaison with global Helpdesk, Application and Infrastructure Support teams to ensure incidents are escalated and resolved within the defined Service Level Agreements.

Liberty Tree Mall, Danvers, Ma.

Responsibilities Assist customers within the Precinct’s Standard Operating Platform (SOP) Provide initial contact with clients and check in products for service Perform basic testing to determine product needs and service solutions Facilitate in-store sales, upgrades, installations and service. PC & Macintosh diagnostics. Cell Phone solutions, data transfers, Media Transfer Protocols via Bluetooth, and Cellebrite. Virus Removal and detection procedures. Basic QualificationsExpertise in DOS, Windows 9x/ME/2000/XP/Vista/8 or Mac OS XKnowledge in troubleshooting hardware, peripherals, software, operating systems and Internet connectionsProficiency in software installations and upgradesStrong research and problem-solving capabilities

Danvers, Ma.

Bachelor Of Technology (Btech), Computer Science

City & Guilds, Database Programming

High School, Computer Science