A results-driven Marketing & Customer Experience Leader with direct experience in the Australian property investment and finance market. I bring a proven track record of developing and executing strategic marketing initiatives to enhance brand awareness, drive sound commercial returns and deliver exceptional customer experiences. Skilled in leading cross-functional, high performing teams and collaborating at the executive level to achieve enterprise objectives.Skills, deliverables and achievements• Developed and executed comprehensive marketing strategies across customer acquisition, retention, product cross sell, loyalty and rewards. • Leadership of the entire Customer Experience division, including Marketing, Property Investment Sales and Property Concierge teams, fostering collaboration and synergy to maximise customer engagement and business outcomes. Leadership of 5 direct reports and total team count of 15 staff. • Member of the Corporate Leadership Team, contributing strategic insights and aligning marketing and customer experience initiatives with overall corporate growth objectives.• Led brand refresh and creation of new website• Transition and build of new CRM, including comprehensive database segmentation, nurture channel and marketing automation solution• Management of marketing investment strategies and delivered cost saving in excess of $150,000