Working with key clients in the Automotive industry to build strategic CRM roadmaps, alongside creating multi-million dollar account proposals for Salesforce CRM implementations.3-month secondment at a large multi-national OEM, reviewing their recent Salesforce implementation and providing 70+ change recommendations. The review consisted of best practise Salesforce configuration alongside a thorough assessment of business processes.Delivered a full Professional Services automation flow and framework that transformed the way Katzion delivers projects, as well as providing extensive visibility of operations. Managed executive stakeholders to define a shared project delivery methodology, enforced through a systemised process.Selected the solution, then delivered a full HR system implementation for Katzion's 200+ employees, including Join/Move/Leave processes, performance management, and payroll integration. The implementation is used as a 'best practise' example by the selected solution vendor.Developed proficiency in automation tools including Make.com and Monday.com.

Delivering complex Salesforce projects for Automotive clients across the world, leveraging agile project methodologies to drive client success. Implementations have included technologies across the Salesforce ecosystem including Marketing Cloud, Partner Community, Sales & Service Clouds, Heroku and Mulesoft.Responsible for the client relationship with two key automotive partners including strategy, commercials and benefits realisation. Pro-active implementation of internal process improvements to create a more efficient organisation, including significant changes to the JIRA and Confluence platform.

Partnering closely with Unilever's Agency Management, Creative Advertising and Ad Production teams to identify, deliver and support their strategic technology requirements. Enabling business processes that drive the success of a global Marketing organisation through cutting edge technology.Managing a significant Salesforce (Force.com) platform ecosystem with 7 custom applications supported by an outsourced, offshore development team of over 30 resources. Working in a DevOps pod structure with an agile development methodology to maintain a relentless focus on service improvement. Identifying future strategy through a User Experience driven approach to partnering that embeds customer-first thinking into enterprise applications. Running user interviews and workshops to discover insights that drive significant productivity benefits.Managing the selection of, and relationship with multiple SaaS vendors providing advertising services for User Generated Content, Content Management and Dynamic Creative Optimisation.

Secondment into the global brand equity team for our Dirt is Good brands, spending 6 months in Unilever's Marketing organisation embedding purpose into our brand operations. Alongside valuable insight into the operations of a world class Marketing team, my responsibilities included: • Ownership of the partnership between Unilever and Project Dirt, an NGO leading the 'Outdoor Classroom Day' campaign. Reaching over 2 million children around the world with a message to start exploring the natural world around them. • Created an equity-driven site, on the Adobe web platform, for influencers and NGO's to discover more about Dirt is Good's purpose-driven social activities. • Ran a 2-day event in London connecting key influencers and experts on children's play to develop a vision for embedding outdoor play into schools across the world. • Managed metrics-based research on the impact of Dirt is Good's purpose activities on brand perception and purchase intent.

Delivered the replatforming of a live eCommerce site onto the Shopify platform from conception to launch in less than 4 months. Project scope included:• Redesign of the entire site.• Secure migration of all products, customer details and order history.• Realise a positive impact on organic site traffic.• Automated fulfilment integration across multiple providers.• Multiple regional sites with staggered launches.The full scope was completed successfully and launched to consumers before a critical trading period. Utilising agile principles, the total project was delivered for just 10% of the existing site costs and was recognised internally at an executive level.Managed the selection (including full RFP), procurement and implementation of a subscription capability onto Unilever’s global enterprise eCommerce platform. Delivered as a MVP with a focus on learning more about consumer response to subscription offerings, this has significantly impacted Unilever’s future business model strategy in eCommerce.

Managing the decommission project for a 20 year old Lotus Notes system used by all marketers globally, ensuring the information remained operational as a strategic value driver through an innovative archiving solution.The project was delivered 6 months early, significantly under budget and realised a £1million+ saving for the business.Conducted a strategic review of the Global Marketing IT team structure and operations, developing an approved business case for in-sourcing. Ran a partner vendor selection process to support the embedding of agile methodologies.

Service management for several analytics services, including a critical sales reporting system for hundreds of salespeople across Europe.Implemented numerous service improvements that reduced downtime significantly over a six month period, sharing best practise across the Service Delivery organisation.Leading incident management, including senior stakeholder engagement, through the use of strong problem solving skills and management of remote technical teams.

Managed the rollout of a strategically important analytics dashboard to multiple European countries, iterating the engagement methodology to reduce rollout times by more than half.Worked closely with key stakeholders to identify then embed new change management approaches and drive adoption globally through the delivery of end user training and supporting materials. Identifying automated data management solutions to reduce administrative overhead and increase data confidence.

Worked as part of the Business & Technology Management Industrial Placement intake for 13/14 in a role focussed on developing Unilever IT's internal mobile application offerings. Gained significant experience in IT projects by delivering multiple projects through the project funnel, including ideas, design, build, test and release phases.Supported the build, delivery and go-live of the first internal iPhone, Android and Windows applications to a global audience.Developed insights into the methodology and application of Mobile Device Management for large corporations.

Overall responsibility for the success of Lancaster University's Table Tennis Club, leading a group of 10 executive committee members.* Increased membership by 40% in one year through the use of innovative recruitment techniques.* Introduced a collegiate league that saw a 150% increase to social participation in Table Tennis.* Raised funding to invest in new equipment (including a training robot) and funding additional competition entries.* Part of the winning Premier Division local league team for only the 2nd time in 20 years (https://bit.ly/33ZPrTC)

Olympics volunteer tasked with collecting data during the Table Tennis competition alongside supporting spectators and providing a positive representation of the games.

• Offering a high standard of customer service.• Consistent actions to maximise sales.• Serving customers face-to-face as well as over the telephone.• Working as a team.