David Bunckenburg Email & Phone Number

Palmerston North, Wanganui-Manawatu, New Zealand

As a Client Engagement Officer at PNCC, I excel in enhancing departmental processes and systems by collaborating closely with managers and engaging with clients and staff. My role is pivotal in identifying improvement opportunities and implementing effective solutions to drive operational excellence.Key Responsibilities:- Speaking with clients, managers and staff to identify areas in need of improvement.- Partnering with managers to optimize processes and systems across departments.Core Competencies:- Exceptional interpersonal skills, with a high degree of empathy and the ability to build rapport quickly.- Expertise in process improvement and bottleneck resolution.- Strong data communication skills, effectively influencing decision-makers.- Proven track record of collaborating with managers to achieve targeted outcomes.Achievements:- Developed and implemented a more effective method for pre-application meetings.- Fostered interdepartmental connections, breaking down silos and enhancing collaboration.- Leading workshops using co-design principles to foster innovation and improve workflows.- Spearheading the transition to a new customer-facing front-end portal.- Streamlining application forms and allocation sheets for improved efficiency.- Conducting thorough analyses of charge-out rates and providing data-driven recommendations to management.Problem-Solving Approach:- Proactive in gathering information, consulting stakeholders, and presenting well-researched recommendations to management.- Consistently offer potential solutions when presenting challenges.Leadership and Support:- Regularly support leaders and project managers by identifying optimization opportunities.- Demonstrated initiative by independently managing my work schedule and responsibilities.- Continuously seek and implement improvement opportunities, driving team performance and operational efficiency.

Palmerston North, New Zealand

As the Co-Founder and Owner of Lead Miner, a digital marketing agency specializing in generating high-quality leads for businesses in the car finance and life insurance industries, I played a crucial role in driving the company's growth and success. My key accomplishments include:1. Growing the client base from 0 to 15, including 2 international clients, by conducting market research, understanding client needs, and effectively communicating the value of our services2. Guiding clients unfamiliar with social media marketing through new lead management methods, resulting in a 10% conversion rate3. Analyzing client feedback to improve lead quality by optimizing customer journeys, testing hypotheses, and conducting split tests4. Staying current with industry trends and adapting marketing strategies to resonate with target audiences, achieving consistent 4% click-through rates and delivering leads on tight deadlinesI utilized my skills in analytics, project management, data visualization, CRM, data analysis, and various marketing tools such as Google Tag Manager, Google Data Studio, and many more to create a finely tuned, compliant marketing and advertising service. Our strategy of paid advertising, combined with expert website conversion analysis, delivered consistent leads while alleviating our clients' marketing challenges.

New Zealand

Running ads online for a Media CompanyCold CallingCampaign BuildingB2B Sales

New Zealand

Customer service via Phone / EmailResolving Customer Complaints