David Burnside Email & Phone Number

Norfolk, Virginia, United States

Norfolk, Virginia, United States

Support the planning, ordering, coordination and tracking network and telecom WAN circuits and fiber path architectures of a dedicated enterprise Navy and Air Force networks. Supporting enterprise networks with hundreds of sites

New Boston Air Force Sttion

• Provides leadership and direction of 4 IT personnel in• Telephone, and Intrusion Detection System (IDS) capabilities and defines processes and procedures for department.• Manages personnel schedules and direction of daily activities to include help desk trouble tickets, work orders, and system improvement projects.• Provides project planning for multiple medium to large-scale projects.• Responsible for oversight of the Local Area Network (LAN) work center ensuring contract compliance by all personnel.• Ensures DISA and Air Force Information Assurance (IA) compliance for assigned systems. Manage contract compliance tasks, monitor metrics, and develop required reports

Columbus, Ohio

• Provide guidance and training to 8 IT personnel in• Service Activation: Coordinates with customers and assists with test and acceptance procedures.• Identifies Installation Bill of Material (IBOM) needed to complete the circuit transition and activation, to include low-cost expendable supplies such as cables, connectors, patch panels, and fasteners.• Creates Implementation Requests (IRs) to request IBOM to be shipped from the DISN warehouse to the service location. Tracks the status of submitted IRs in the Government provided tracking repository such as the IIEx or MIDS systems.• Creates Implementation Requests (IRs) to support capacity builds required when the existing SDN requires expansion, build out, or reconfiguration to support the proposed solution for service order actions as discovered during the evaluation process.• Provide Service desk duties in which the user can contact the team IRT network issues

New Boston Nh

• Provides leadership and direction of 4 IT personnel in• Telephone, and Intrusion Detection System (IDS) capabilities and defines processes and procedures for department.• Manages personnel schedules and direction of daily activities to include help desk trouble tickets, work orders, and system improvement projects.• Provides project planning for multiple medium to large-scale projects.• Responsible for oversight of the Local Area Network (LAN) work center ensuring contract compliance by all personnel.• Ensures DISA and Air Force Information Assurance (IA) compliance for assigned systems. Manage contract compliance tasks, monitor metrics, and develop required reports

Syracuse, New York Area

BOSH Global Services, Hancock Field, Syracuse New York Site Lead/Communications AnalystWAN/LAN: Installation, configuration, maintenance and troubleshooting on Cisco (3700, 3800 & 6506 series routers and switches), Marconi ATM switches (ASX-200), Fastlanes, and taclanes Brocade BigIron, ClearCom Intercom System, and ThinkLogical DCS 72 & KVM fiber extenders; Astria MPEG-2 and Piranha MPEG 4 Video Encoders with multicast configuration and management; IP subnet and VLAN implementation; VOIP implementation, installation and management of twisted pair, fiber, and coax cabling. Configuration, maintenance and troubleshooting on Cisco (3700, 3800 & 6506 series routers and switches), Marconi ATM switches (ASX-200), Brocade BigIron, ClearCom Intercom System, and ThinkLogical DCS 72 & KVM fiber extenders; Astria MPEG-2 and Piranha MPEG 4 Video Encoders with multicast configuration and management; IP subnet and VLAN implementation; VOIP implementation, installation and management of twisted pair, fiber, and coax cabling. Microsoft Server 2003 and 2008, Microsoft Windows XP, Vista, and 7, Red Hat Enterprise Linux, VMware ESXi 4.1 Perform bandwidth usage monitoring on video, WAN/LAN connections, utilize data to recommend requirements changes based on customer need. Possess a solid understanding of network technologies, protocols, and standards1 Perform bandwidth usage monitoring on video, WAN/LAN connections, utilize data to recommend requirements changes based on customer need. Possess a solid understanding of network technologies, protocols, and standards

Shift lead responsible for monitoring, operating and managing, directing Troubleshooting and restoring to service any components comprising of the DISN and DRSN networks. Include data and voice communications equipment, multiplexers, powerhubs, Cell Exchanger-1500, Cajuns, AP-1000, PASX, Riverstones, IE, modems, and circuit switching units, secure telephones switches, Data terminal equipment and transmission media. Performs pro-active monitoring of network elements alarms and alerts to identify those elements which may lead to or already are causing networks degradation or failure. Performs fault isolation and diagnostic assessments functions to include determination and execution of corrective Actions on real time basic. Interfaces with functional users in both routine and reactive monitoring situations. Maintains logs and remedy tickets associated with reported problems or situations. Provide training to ATM personnel on proper trouble shooting procedures.

Performs first-level assistance to subscribers requesting new or changes to network connections. Schedules tracks and monitors subscriber integration events and status. Support includes offsite assistance in requirements definition and continues through the circuit allocation, engineering and acquisition process. Coordinates technical assistance during installation, upgrade, cancellation and disconnection phases. Coordinates with all parties involved in implementing operational services. Provides advice to users regarding the optimal usage of Management Information Systems utilizes existing database applications to manage field service operations and generates required reports. Serves as a central point of contact for clients to determine the status of operational systems.

Performs first-level assistance to subscribers requesting new or changes to network connections. Schedules tracks and monitors subscriber integration events and status. Support includes offsite assistance in requirements definition and continues through the circuit allocation, engineering and acquisition process. Coordinates technical assistance during installation, upgrade, cancellation and disconnection phases. Coordinates with all parties involved in implementing operational services. Provides advice to users regarding the optimal usage of Management Information Systems utilizes existing database applications to manage field service operations and generates required reports. Serves as a central point of contact for clients to determine the status of operational

Act as network control technician responsible/Circuit Actions for the day-to-day operation of the DISN IDNX network backbone. Monitor and correct problems associated with over 250 Promina and IDNX nodes in the CONUS. Provide technical support for all Centers Positions. Run diagnostic tests to isolate and identify problem areas. Use network management tools, test equipment, technical manuals, and various computer platforms to Isolate problems and rapidly restore service to customers. Maintain working knowledge of various types of nodes, DSU/CSU multiplexers, SPX-50, ADNX-48 and other auxiliary equipment. Conducted testing and operational use for EHF LDR/MDR, NECC. Run circuit and trunk diagnostic tests to isolate and resolve circuit problems. Analyze circuit and network problems to identify fault trends and elevate to DISN engineers to ensure permanent fix procedures and reduction of repetitive network traffic problems. Identify and resolve problems associated with impaired performance of commercially leased T-1 backbone trunks. Maintain daily records of T-1s not meeting network standards; take aggressive action to ensure chronic problems are resolved; coordinate daily with commercial vendors to ensure service provided to DISA meets specifications in telecommunications service orders. Work closely with the commercial vendors and customers to ensure quality service is expedient and downtime is minimal. Ensuring all TSR’s and TSO’s Status of Acquisition (SAR) are updated and keeping up to date circuit diagram