David Burrows Email & Phone Number

Herston, Queensland, Australia

Administer and support QIMR Berghofer HPC systems, and provide support to HPC users, and tasks which relate to advancing medical research through support of the high-performance computing and genome analysis.activities of QIMR Berghofer researchers.

Brisbane, Queensland, Australia

Gold Coast, Australia

Brisbane, Australia

General responsibilities include the ongoing maintenance, support, bug fixes and feature enhancements to FaktorTel's in house proprietary billing and rebilling system, the primary customer facing website and portal, product ordering system, and payment gateway. Written custom scripts in PHP for monitoring call volumes, PBX voice functionality, call reporting, customer spend statistics, and other various ad-hoc requirements. Familiarity of development with PHPStorm. Maintenance and support of MySQL Cluster which is used for the production database. Virtualisation systems. Familiarity with git, and Stash. Tracking tasks using Jira, and referring to and updating a Confluence wiki. Automation of backup and recovery tasks, the backups being scheduled to run automatically via the use of cron. DDOS mitigation, VPN, mail, help desk software (Cerberus and ConnectWise), as well as general network maintenance with a variety of enterprise data center grade equipment including Cisco, Brocade, Dell servers running Linux and other related networking equipment. PBX maintenance and configuration for hosted PBX as well as support for customer’s trunked PBXs and dialers. Level 3 support escalations are handled, as well as general help desk and level 2 support, including customer end support with networking and voice related equipment, and resolution of trouble tickets using the support ticketing system, as required. In July 2015, OverTheWire acquired FaktorTel, and since then I have been involved with the migration many of FakorTel’s key systems over to OverTheWire’s infrastructure.

Gold Coast, Australia

As above.

Brisbane, Australia

General responsibilities included installation, maintenance and configuration of Linux production, development and test systems. Apache web server, custom java server processes, PostgreSQL backend with replication. Production systems were virtualised using RedHat (Centos) and Xen. Development of scripts to automate the deployment of new servers via templates. A server process which distributes random entropy from a hardware random number generator, to multiple virtual machines was custom developed. Shell scripts were written to automate backup and recovery tasks, the backups being scheduled to run automatically via the use of cron. DDOS mitigation, VPN, mail, help desk software (Kayako), as well as general network maintenance with a variety of equipment including Cisco, Draytek and Linux.

Gold Coast, Australia

Tasks included writing code for websites with regards to a list of requirements which are provided by the client. This can be anywhere from common things such as contact forms, through to much more advanced things like content management systems, shopping cart systems, intranets, online searchable directories and more.

Gold Coast, Australia

The responsibilities of this position include troubleshooting Dialup and ADSL connection problems, configuration and troubleshooting of email, web browsing and diagnosing software/hardware issues relating to that. This is primarily a customer focused role, however determining the issue from their explanation, and resolving their issue in a timely manner can present a considerable technical and non-technical challenge.

Ballarat, Australia

This role was for a team named "Distributed Systems Access" and involves the administration (creation/deletion/modification) of various user accounts to a wide variety of different systems. The main client for this role being the Westpac Banking Corporation. Many different types of systems are employed including Microsoft’s Active Directory, Novell, Lotus Notes, Unix, Midrange AS400 as well as Mainframe (CICS) systems.

Ballarat, Australia

This role was for the Network Center Operations and primarily involves supporting all of IBM staff in Australia and New Zealand via phone and email, with a wide variety of issues ranging from Lotus Notes client/server issues, passwords, general windows desktop support, networking applications, and any of IBM's numerous supported applications. Also the role included general network connectivity issues, using a variety of different hardware and software setups depending on the location.