David Burt Email & Phone Number

I have over 15 years in Sales Support and Maintenance Administration for Large Enterprise and Small Medium Business software customers. Customer focused on delivering exceptional service and developing strong relationships. Comfortable negotiating through complex contracts and organizational challengesResponsible for preserving the maintenance revenues in assigned territory for Large Enterprise and SMB customers. Worked closely with Sales, Customer Success Managers, Customer Technical Support and Executive Leadership to solve complex maintenance contract negotiations. Seen as an expert on team for GSA contracts. • Personally managed over $4M in maintenance revenue with renewal rates between 95-97% year over year• Managed 250 contracts for over 150 Customers including, Bank of America, Fidelity, BB&T, Lowes, and IBM• Proactively pursued and obtained co-termed and multi-year contracts with customers.• Responsible for preparing and conducting software audits, including validation of product license keys.• Prepare reports and quotes for Sales Leadership and Customer Success teams• Managed all Federal Government contracts, including preparing Certifications and Representation documentation together with Legal. • Proficiently forecast monthly, quarterly, and annual maintenance revenue• Work with Collections, process cancellations and billing adjustments.• Proficient with Salesforce.com, Oracle, SCAR, Windows Office.At IBM in The Netherlands I was doing accounts payable, basic contract negotiations, onsite audits at vendor site and reporting.

Listed skills include Customer Service, Government Contracting, Federal Government, Contract Negotiation, and 8 others.

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  Catharijne Colege In Utrecht, The Netherlands

  Business Administration, General