Served as a senior operations engineer providing team leadership, business process improvement, and applications/platform as a service subject matter insight to dedicated and disconnected Oracle cloud infrastructure regions.•Implemented cloud infrastructure and application upgrades through automated, command line interface, GUI console deployments in a cleared air gapped cloud region supporting over 200+ services.•Troubleshot threshold alarms, incidents, erroneous bugs, and outages using tools such as command line interface access, performance monitoring dashboards, runbooks, and a variety of home-grown cloud specific tools in a cleared air gapped cloud region.•Worked as the hands-on keyboard for escalations to uncleared personnel resolving issues, upgrades, and incidents in a cleared air gapped cloud region.•Documented upgrades, threshold alarms, incidents, service outages, resource requests, and operations support requests through Jira, Confluence, and cloud specific tools.•Troubleshot physical and infrastructure as code cloud connectivity issues related to various regional accesses and networking communications and protocols.•Designed cloud infrastructure tenancy for optimal proof of concepts, development, and training to advance personnel skill set for better competency of their jobs and role.Please see resume for additional responsibilities and accomplishments.

Served as a technical expert, subject matter expert, and configurations specialist involved in creating solutions to complex problems, executing application configurations, and presenting/creation of product demonstrations.•Configured, designed, and extended Oracle HCM and CX modules in the areas of Performance Management, HR Help Desk, Recruiting, Core HR over 3 times to meet customer RFP product demonstration requirements.•Presented configured proof of concept solution to Agency as part of large scale RFP orals response.•Contributed towards large scale response of Agency RFP including product research, section writing, screenshot gathering, and capability mapping of requirements.•Major configuration leader in the implementation of internal Oracle HCM Cloud and Oracle ERP Cloud. Created online collaborative work area to knowledge share implementation lessons learned, configuration workbooks, service requests, and documentation. •Designed, created, configured, and delivered over 26 product demonstrations through a mixture of in person and virtual mediums.•Provided requirements gathering services for over 18 demonstration opportunities and provided technical configuration support for over 16 demonstrations. •Led over 4 trainings to transfer knowledge learned from internal implementations and product demonstrations to onsite coworkers.•Provided analytical functionality comparison on 12 different occasions comparing current client systems to modern Oracle Cloud Applications and on-premise applications.•Provided support for 6 separate cloud deals through technical writing for request for proposals and request for information. Created levels of effort and pricing estimations to determine profitability and viability.•Created over 15 complex SQL logic extracts within an unclassified environment to deliver to onsite technicians for quick development support, creation, and delivery of reports.Please see resume for additional responsibilities and accomplishments.

Served as project lead for the integration of various upgrades to the Oracle Financial system. Successfully upgraded client to Oracle R12. •Team lead on interface testing and updating during the client's upgrade from Oracle 11.5.10 to Oracle R12.•Updated personalizations across various modules of Oracle E-Business Suite to accommodate for an Oracle R12 upgrade.•Interfaced with the clients, management, and end users to train, advise, and demonstrate new functionality of the Oracle R12 upgrade.•Worked with companies transmitting data to the client to clean up records, transactions, and profiles resulting in a more streamlined data interfacing process.•Served as the point of contact between developers and the client to properly implement requirements into solutions.•Created, presented, and led solution reviews, product demonstrations, and meetings to receive feedback from the client on solution progress.•Developed personalizations, database tables, lookups, responsibilities, and profiles for customization of the solutions. •Created proper documentation for card solution implementation including decision points, test plans, test scripts, and test reports.•Developed and led the implementation of a gas card into the existing credit card solution.•Designed, developed, and led the implementation of centrally billed account credit card program integration with the previously established credit card processing solution.•Led team of developers to integrate the legacy fleet maintenance card into the newly developed credit card solution.•Fixed errors in repository reporting solutions managed by another contract to give better insight and transparency into the Oracle system.•Resuscitated tax calculating Q-Basic program vital to the reimbursement of agents. Found compatible compilers for antiquated code and fixed the program logic/code to be able to continue operating to meet the need of the client.

Primary project lead for the integration of two new systems concurrently being developed. All communications, decisions, presentations, documentation, and setups were performed as project lead. •Served as the project lead and point of contact between the client and developers of the solution.•Designed processes required to effectively create an interface integrating a non-Oracle relocation system with Oracle Financials 11.5.10.2.•Customized and implemented standard-out-of-the-box Oracle procurement card functionality to accommodate business processes critical to the client.•Coordinated and conducted meetings to understand the client’s business processes/information systems with the intent to properly map them to their Oracle financial system of records.•Presented solutions and concerns to effectively inform the client for decision-making through handouts, reports, documentation, conference room pilots, and demonstrations.•Developed custom solutions through Oracle Form Personalizations, data crosswalking, responsibility creation, and system setups.•Created deliverables to properly document solutions, decision, testing, current issues, and meetings.•Mapped data flows for software developers to create technical solutions satisfying the client’s demands.

Key contributor of performance-based contract in a challenging Top Secret federal environment. As Assistant Project Manager managed helpdesk trouble ticket system with team coordination to achieve performance and quality standards. •Attained a status as Assistant Project Manager and Lead Help Desk Technician responsible for customer service and systems solution. Successfully fielding and closing majority of incoming helpdesk tickets.•Received exceptional ratings from project manager supported by strong individual performance on client sponsored monthly customer survey scores and comments. •Executed testing strategies and supported deliverable creation for 5 major software releases, 4 minor software releases and 17 operational deliveries into an Oracle financial system while providing parallel production and helpdesk support to user community. •Performed R12 test environment functional configuration in Oracle Financials for the preparation of the system upgrade.•Served as Peer Review Moderator ensuring the quality of project deliverables. •Contributed to production helpdesk support for Oracle E-Business Suite Federal Financials, Prism, and Sunflower Assets. Achieved stellar monthly customer survey averaging 9.2 in 2011. •Performed daily analysis and troubleshooting of functional problems experienced by super users and end users of the system.•Prepared various process training guides for the client.•Developed SQL reports from client requirements; retrieved data requested by the client to assess the advancement of user transactions.

Coordinated, drafted, and researched for Performance Based Logistics projects in a team based environment. Organized Supply Chain conference and aided in the contract proposal process for an OEM Performance Based Logistics project. •Planned and organized the 2009 Supply Chain Operations Reference Conference along with contract design meetings for Performance Based Logistics projects.•Facilitated an original equipment manufacturing and performance based logistics contract. Documented the existing known processes and proposed solutions.•Developed a work management system for tracking employee hours to provide upper level management with an overview of planned and actual utilization.•Produced SRA Scranton public relations materials.•Developed new employee orientation manuals and schedule to support new hires transition into the organization. •Gathered internal division data focused on the successes of the Performance Based Logistics capabilities of the organization to present to potential clients.

Analyzed and documented existing business flow processes to increase process efficiencies. Created reports for upper level management and public relations materials for future potential collaboration opportunities.•Mapped and charted business process flows to uncover process inefficiencies and propose adaptable realistic solutions within policy guidelines.•Documented and presented current staffing data for upper level reporting.•Created marketing pamphlet for the Office of the Chief Information Officer highlighting the roles of the organization, key personnel, and opportunities available. This pamphlet was distributed to potential clients at technology conferences and client meetings.•Performed and tested preproduction lab procurement research before live deployment of software updates to the production environment.•Supported strategic planning process in preparation for a major overhaul of the information and technology structure.