Working the late-shift with an exceptional customer service team in a fast-paced, high-pressure environment. Providing both design and order inquiry support in a professional and timely manner.Exposure to Financial Tracking Software and Customer Relationship Management tools.Communicating directly with the US team to resolve issues.Keeping a positive and professional demeanor at all times with our customers.

As part of my Computer Science degree. I was required to find an internship for six months. During the second semester of the course. I Worked as part of a dynamic and fast paced IT department to diagnose and resolve networking and software issues.Delivering software support to over 300 employees in more than 30 locations across Ireland, conducted remotely by TeamViewer and by telephone.Troubleshooting and setting up network and desktop printers. Mapping drives to the networkDeveloped an automation tool for the companies backup systems using Python with the Selenium framework, also using SQLite.Setup new hardware with latest accounting and tax applications installed.Writing documentation for internal administration tasks.Experience configuring Sage accounts production, Taxpro corporate and Personal, Sage50, also other various in-house programs and tools that were company specific.

Android Development for a new application on Android.Helped create a new music streaming service in Android Studio. Worked alongside another developer to create a back-end solution working primarilywith Lua, Json & Redis.Helped design a basic interface with animations and real-time updates.Held meetings to discuss future plans for the projectEnsuring performance on the client-side.detecting and resolving bottlenecks.identifying and debugging code.Used Git extensively for this project, along with another developer