David Brewer Email & Phone Number

Ogden, UT, US

Salt Lake City, Utah, United States

• Supervise the daily activities of all site support personnel, both local and remote. Monitors team performance and efficiency. Analyze team performance to drive improvement in KPIs and close performance gaps. Report.
• Take ownership and complete analysis and remediation of Site Support assigned Major Incidents and Problem Records. Report issue trends to Senior Manager / Director with analysis and remediation plans. Anticipate and.
• Enforce standards for proper ticket hygiene, including thoroughness of documentation, accuracy of information, customer service, timeliness of responses and resolution. Ensure upkeep of hardware documentation.
• Assist team members in setting, monitoring, and achieving personal and professional goals. Oversee new technician training and coaches team members to be productive and effectively use their time. Advocate for the team.

Salt Lake City, Utah, United States

• Understand Site Support Performance Goals and associated requirements / dependencies. Manage/monitor workload, assigns work, and supervises the daily activities of all Site Support Technicians (local & remote). Ensures.
• Conducts leadership duties including one-on-one meetings, regular team meetings, managing and resolving conflicts, ensuring team members adhere to company policies including attendance / punctuality, completes yearly.
• Day to day operations management, including Operations Asset Management and personnel.

Responsible for the management of U.S. WGU assets as it pertains to the Site Operations department. This includes, but is not limited to, computers, mobile devices, software licenses and subscriptions, printers, and other IT equipment for employee use. Also responsible for ensuring accuracy of hardware and software asset records and employee assignments.

Chicago, Illinois, United States

• Performed strategic business planning, and continually communicated/aligned IT strategies and objectives with overall business goals to increase IT value. Managed ITSM infrastructure and operations, and.
• Implemented global service desk and knowledge base resulting in better utilization of key employees and resources.
• Tracked IT performance metrics and adjusted strategies, reducing overall support tickets and increasing efficiencies of IT.
• Reduced downtime by implementing ITIL standards, including change control processes and tracking.

Chicago, Illinois, United States - Ogden, Utah

• Managed team of ten throughout U.S., overseeing day-to-day operations at facility in Ogden, Utah. Ensured security of all 27 sites throughout U.S., monitoring for preventative issues as well as reviewing, designing.
• Migrated over 100 physical ERP servers to Microsoft Azure via physical-to-virtual migration in 2018. Completed in just over three months and saved company approximately $200,000 per year.
• Moved company's Active Directory environment out of physical co-lo, migrating via physical machine to virtual to Microsoft Azure in 2019, saving company approximately $19,000 per month.
• Migrated global domain controllers to Windows Server 2016 and pointed to new Active Directory servers in Azure.
• Implemented global password manager, which collected all credentials for sites, as well as robust monitoring tool designed for U.S. use and tested in Asia.

Chicago, Illinois, United States - Ogden, Utah

• Managed global IT service delivery staff, ensuring meeting of SLAs and consistent/timely review of tickets. Ensured routing of unassigned tickets to appropriate support groups. Managed and monitored automated rules for.
• Assisted implementation of global service desk, Cherwell, and training support groups throughout U.S., Europe, and Asia.
• Provided custom reporting to executive and local staff throughout U.S., EMEA, and APAC as well as on-demand reporting for SQDC boards needed at various sites in U.S.
• Designed and developed rules within Cherwell to automate tasks for increased efficiency and productivity of global IT teams.
• Served as point of contact for any issues, eliminating all other service desks throughout global organization.

Ogden, Utah, United States

• Engineered PLM systems and maintained up-time, reliability, and availability. Performed day-to-day engineering support, which included CAD, 3D modeling, and PLM issues, as well as engineering desktop hardware design.
• Saved company approximately $4,000 per workstation (over 25 workstations deployed) by procuring individual parts and building custom engineering workstations in lieu of buying pre-built engineering workstations.
• Designed and implemented virtual environment for PLM upgrade which provided better performance and uptime for engineering department, promoting better efficiency and reducing load times for 3D modeling engineering from.
• Implemented 1GB networking from core switch to engineering workstations for better performance, which also boosted efficiency and productivity.

Ogden, Utah, United States

Provided day-to-day support for end-users and managed local service desk in Ogden, Utah. Performed hardware support, including desktop, printer, networking, peripherals, etc. Maintained service desk tickets and ensured meeting of SLAs. Passed Autodesk audit and saved company close to $30,000 in possible fines. Managed Windows 2000 to XP project and Altiris.

Management/Strategy

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance