David Le Email & Phone Number

Calgary, AB, CA

Toronto, Ontario, Canada

Calgary, Alberta, Canada

• Help Apple maintain strong relationships with customers when issues arise with their products.
• Introducing and educating customers about Apple’s services and products.
• Maintaining up-to-date knowledge from peers and mentors about the products to provide exceptional customer support and solutions.
• Making quick and effective decisions. Collaboration with cross-function teams to accomplish objectives.
• Troubleshooting and diagnosing Apple devices by using Apple approved diagnostics. Initiating repairs by adhering to customer needs and reassuring that their concerns will be addressed.

Edmonton, Alberta, Canada

• Partnered with the Project Manager to identify key insights and metrics, offering strategic recommendations to optimize the data warehouse and streamline the Extract, Transform, Load (ETL) process for greater efficiency.
• Leveraged advanced Excel techniques to meticulously clean and validate data, ensuring the highest level of accuracy and reliability for decision-making processes.
• Designed and deployed over 10 interactive Power BI dashboards with dynamic drill-down features, enabling stakeholders to make informed, strategic decisions through real-time data visualization.
• Developed comprehensive documentation and engaging PowerPoint presentations to effectively communicate project insights and data findings to stakeholders, enhancing their understanding and decision-making.

Calgary, Alberta, Canada

• Load monthly data into the city database using the Extract, Transform, Load process and make sure data is accurate.
• Created 5 dashboards, each with multiple interactive and drill-down features using Power BI to help leaders make effective and critical decisions.
• Utilized DAX to create complex calculations within Power BI and show data that the leaders need to make critical decisions.
• Maintained dashboards and set dashboards to automatically refresh monthly data that is loaded from the city’s database.
• Created documentation for other users to recreate the dashboard and how the visuals work.

Calgary, Alberta, Canada

• Merchandise store shelving, racks, and displays with products in accounts assigned by the supervisor.
• Keep back room stock in neat and orderly condition, ensure shelving cleanliness is maintained.
• Communicate results to store and management.
• Provide excellent service to assigned accounts; create and maintain goodwill with all customers.
• Perform all assigned duties in a safe and productive manner.
• Complete required paperwork and processes in an accurate and timely manner.

Calgary, Alberta, Canada

• Responsible for positively impacting the customer’s shopping experience by effectively training and supervising other Cashiers.
• Provide direction and supervision of cash and wrap operations.
• Provide quality customer service with positive energy in a team environment.
• Resolve customer issues in a manner with company policy and customer satisfaction.

Calgary, Alberta, Canada

• Responsible for generating sales by providing exceptional customer service to achieve daily sale goals.
• Resolve customer issues in a manner with company policy and customer satisfaction.
• Maintaining and organizing sales floor in order to provide a comfortable shopping experience for customers.
• Replenishing stock on the sales floor.
• Perform sale transactions and handle cash.
• Being knowledgeable of the products and trends to provide looks that fit customers' expectations.

Bachelor Of Science - Bsc, Computer Information Systems

Education record