David Le Email & Phone Number

Vancouver, British Columbia, Canada

• Assisted 100+ daily customers with checkout, answering outstanding questions for big concerts and sport games such as Whitecaps, BC Lions and The Eras Tour.
• Processed an average of 200+ orders per shift to date with 100% accuracy, handling cash, credit card, and electronic payments by utilizing Point of Sale (POS) systems.
• Maintained a friendly and welcoming attitude, providing excellent customer service.

Surrey, British Columbia, Canada

• Developed and implemented improved methods of materials handling, lumping, and wrapping to optimize inbound process for two-line products: meat and dairy.
• Recommended a push-pulls attachment method to optimize lumping process time and eliminate yogurt packing case damage.
• As the team leader, and with the outstanding efforts of the team members, our team achieved a grade of 90%.

Vancouver, British Columbia, Canada

• Restocked and organized merchandise in front of lanes.
• Lifted up to 50 pounds at once and used pallet jack to move heavy loads and used scanners to track parcel information such as condition or receipt.
• Provided excellent customer service and support in a busy supermarket environment, ensuring a positive shopping experience for all customers.

Abbotsford, BC, Canada

• Worked with other team members to conduct comprehensive data analysis to evaluate the existing inventory management processes of the company by using Excel, Flowcharts, and Fishbone diagram, focusing on 8 water well.
• Provided recommendations for improved inventory management and reducing imbalanced inventory using forecasting tools and Excel tools made by our team for safety and reorder point calculations.
• As the team leader, and with the outstanding efforts of the team, our team ranked in the top 3 out of 12 co-op teams, achieving a grade of 93%.

Da Nang City, Vietnam

• Received 50+ calls per day and redirected them to appropriate department.
• Greeted guests with a bright attitude, managed and maintained visitor management system and document accordingly, contributing to a 15% increase in guest satisfaction that year.
• Contributed to a 20% increase in room service efficiency by by anticipating the unique needs of individual guests on two popular booking platforms - Booking.com and Agoda.com.

Bachelor Of Business Administration - Bba, Business Intelligence And Value Management

Diploma Of Education, Logistics, Materials, And Supply Chain Management

Graduated with Distinction Relevant Courses: Transportation Systems (CITT), International Business, Business Process Improvement, Planning.

High School Diploma

Activities and Societies: ✅Member of Point Grey Secondary School Maths Team For 3 Years (2019-2022) ✅Member of Point Grey Secondary School.