David Walker Email & Phone Number

Tallahassee, Florida Area

Benton, Arkansas

Directed all daily pharmacy operations with an emphasis on optimized workflows to meet business demands while ensuring full compliance with organizational policies and procedures, local, state, and federal regulatory guidelines. Managed $2.5M annual budget overseeing forecasting, balance sheets, accounts payable and receivable; generated and presented routine financial reports. Maintained exceptional levels of patient safety by promptly identifying and resolving dosing conflicts, contraindications and insurance barriers to requisite medications. Oversaw organizational social media accounts to effectively expand the reach and engagement of current and prospective customers resulting in increased profitability. Trained and led a top performing team of 9 employees in the accurate dispensation and delivery of more than 1300 prescriptions per week. Controlled profit and loss margins by maintaining accurate inventory while keeping costs down and growing profits. Managed MAC pricing appeals to maximize pharmacy margins. Cultivated a customer-focused environment by identifying and resolving concerns and complaints in a prompt, professional manner that presented a win-win for the client and business.Selected Achievements:▪ Spearheaded the development and launch of new payroll processes that reduced overall processing time by 50%.▪ Employed new HR onboarding processes that cut on-boarding time in half.▪ Implemented an appeals process with Pharmacy Benefit Managers that increased appeal payouts by 100% and reducedtime required to submit appeals by more than 50%.▪ Leveraged pharmaceutical prices against secondaries to secure better medication pricing from wholesalers; reducedannual spend by $50K.

Little Rock, Arkansas

Drove elevated levels of corporate performance and success by recommending improvements to increase productivity and profitability while maintaining a keen awareness of brand strategy, products, and services. Developed and fostered business partnerships with key organizational stakeholders to promote loyalty, referrals, and repeat clientele. Maintained the safety and integrity of client accounts by ensuring optimal levels of functionality and security. Fostered strong client relationships to identify needs and solutions, monitor outcomes and to ensure the highest level of service and satisfaction expected by clients. Cooperated with merchandising team members to generate client specific catalogs focusing on new products and marketing/sales campaigns. Provided weekly reporting and updates both vertically and horizontally across the organization to keep management apprised of account happenings and to seek advice, as needed. Developed strategic initiatives and completed scheduled client tasks on time or early to optimize performance of key accounts. Collaborated with internal cross-functional departments to ensure the delivery of quality, timely products and services. Execute timely monthly invoicing and coordinate with accounting team members to resolve financial concerns. Meticulously monitored client and administrative platforms to ensure optimal functionality, performance and integrity/security of accounts.Selected Achievements:▪ Received the highest volume of employee recommendations across the company for the peer-to-peer awardrecognizing employees that go above and beyond to enhance team performance and success.▪ Created customized report processing that reduced weekly time spent on reporting by more than 50%.▪ Achieved the highest number of approved business ideas across the company to reflect continuous improvement efforts for clients and the organization.

Little Rock, Arkansas

Effectively drove productivity and profitability improvements of a 20-employee organization with annual revenue of $3M leading, guiding, and directing all daily operations with an emphasis on effectiveness and efficiency. Strategically developed and executed the annual territory business plan. Achieved continuous improvement in territory and individual account profitability by implementing innovative pricing, packing, and marketing concepts. Championed the full scope and cycle of the HR process for more than 60 employees as the Territory Human Resources Contact. Fiscally managed all monthly expenses and accounts payable; identified, reported, and resolved all discrepancies. Coordinated with school officials to ensure a seamless picture day and order processing experience. Liaised between customers and third-party labs to ensure timely processing of orders and reorders. Devised organizational strategies to improve tracking of files, processes, and profits. Conducted quality assurance audits to ensure full functionality of all equipment and software to conduct uninterrupted business.Selected Achievements:▪ Recognized as Lifetouch Operations Territory of the Year for 2012 and 2013; this award recognized the highest overall performance out of more than 200 offices nationwide.▪ Recipient of numerous nominations and accolades for the company “Team Player of the Month” award for significant contributions driving team success.▪ Earned two promotions; from Finance Administrator to Office manager to Operations Manager.▪ Reduced overall utility costs by 25% saving more than $1K per year in overhead costs.▪ Modernized and streamlined previously manual process to reduce seasonal staff by 50%.

Searcy, Arkansas

• Supervised the account maintenance of FSB Employees in various systems including OS/400 operating system (AS/400), Metavante Windows Bankway, Metavante Bankway Browser, Shazam, Wire Transfer System, IDP - Interac Direct Payment, AFS Image Research, Active Directory, and PLANet • Created and maintained various banking spreadsheets used to track FSB Employee Account information • Member of the Disaster Recovery Team • Constructed and Maintained the Business Continuity Plan for Disaster Recovery • Used remote desktop software systems, VMware, UltraVNC and Dameware, to assist users with various technical issues • Assisted FSB Employees with various technology related issues (Help Desk)

Tallahassee, Florida

• Installed, maintained, and repaired security systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans. • Ensured that all installations worked and were in accordance with relevant codes • Tested backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions. • Inspected installation sites and studied work orders, building plans, and installation manuals to determine materials requirements and installation procedures. • Tested and repaired circuits and sensors, following wiring and system specifications. • Demonstrated systems for customers and explained details, such as the causes and consequences of false alarms. • Provided customers with cost estimates for equipment installation. • Prepared documents, such as invoices and warranties. • Consulted with clients to assess risks and to determine security requirements.

Tallahassee, Florida

• Provided after school care for children ages 5-11, primarily Kindergartners • Created lesson plans and other activities for the students

Bachelor Of Science (Bs), Public Administration

Activities and Societies: Gamma Sigma Phi

Associate'S Degree