David Cade Email & Phone Number

Toronto, On, Ca

Vancouver, British Columbia, Ca

In my current role, I've been privileged to lead a talented team of 25, developing strategies to enhance TELUS’ revenue operations within the small and midsize business market at a national level. I'm responsible for a $20M+ portfolio covering all systems, processes, and technologies that facilitate the customer journey.𝗔𝗺𝗼𝗻𝗴 𝗺𝘆 𝗻𝗼𝘁𝗮𝗯𝗹𝗲 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✅ Spearheaded a complete sales technology transformation that implemented Salesforce CRM automation, enhanced telephony and conversation intelligence for over 1000 sales reps internationally. ✅ Directed the refresh of our ecommerce platform, which has driven grown over 400% since 2020.✅ Successfully secured a capital budget increase from $10M to $21M. A consistent track record of delivery has my team projected to yield an IRR over 50%.

Vancouver, British Columbia, Ca

During this tenure, I led a team through macro-level strategy assessments, contributing to the development of TELUS’ mid and long-term business roadmaps.𝗞𝗲𝘆 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝗼𝗳 𝗺𝘆 𝗿𝗼𝗹𝗲:✅ Tasked with project management of the COVID-19 response strategy, I supported efforts to mitigate impacts to our customers, our team members and the business. My contributions were recognized with the Leadership Values in Practice Award.✅ Facilitated an annual strategy check praised by the CEO as "the best ever TELUS Business Solutions review". This achievement contributed to my promotion to the Director role within just eight months.

Vancouver, British Columbia, Ca

In this position, I directed the development of new features that significantly improved business customer journeys across ecommerce and order fulfillment.𝗞𝗲𝘆 𝗺𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲:✅ Overseeing capital budget growth from < $1M to $10M+, projected to generate $36M EBITDA over three years, demonstrating my executive presentation and successful program delivery skills.✅ Introducing a direct-to-customer fulfillment capability, resulting in a 70% reduction in customer order fulfillment time.

Vancouver, British Columbia, Ca

In this role, I owned the fulfilment experience for our employee discount program offered to our partner corporations.𝗡𝗼𝘁𝗲𝘄𝗼𝗿𝘁𝗵𝘆 𝗮𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:Designed and launched a new portal that dramatically simplified the experience of partner employees checking if they qualify for discounts. This portal has grown to an enterprise-grade platform through which hundreds of thousands of transactions flow annually.

Vancouver, British Columbia, Ca

In this role, I owned the development, testing, roadmapping, and launching of new features and enhancements to TELUS TV services.Notable achievementsLed the ideation and launch of theme packs for TV content, a first in Canada and North America, guiding package layouts, business modeling, and technical infrastructure.

Vancouver, British Columbia, Ca

Focused on pricing and packaging for TV content initiatives for the Optik TV product.

Vancouver, British Columbia, Ca

Responsible for acquisition and promotional pricing for TELUS Optik TV and Satellite TV in Western Canada.

Vancouver, British Columbia, Ca

Responsible for margin and revenue generating projects for the Optik TV product.

Vancouver, British Columbia, Ca

Vancouver, British Columbia, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

I was responsible for developing and presenting lectures to classes of 50-150 students in order to help them study for their 2nd year Intermediate Macroeconomics course.