Provide leadership and oversight of IT Service Desk professionals supporting 180 locations providing health care services.* Provide leadership for department providing IT support to 13,000 partners/employees providing healthcare services for 24,000 patients.* Manage large scale deployment of Surface Go 2 project as part of life cycle replacement process.* Improve inventory management process for replacement of IT hardware.* Oversee the deployment of 10Zig terminals as part of life cycle replacement project.* Oversee iOS update of 4,000 iPads devices used in PruittHealth facilities.

Oversee and provide leadership for Business/Finance, Communications, Information Technology and Operations for HMUMC. Manage operating budget while providing leadership for Support Services department supporting all aspects of the church.

Oversee all aspects of endpoint technology for all end users (faculty, staff members, and students) in higher education. Oversee and manage endpoint management systems (SCCM and JAMF). Oversee management of IT service requests, standard operating procedures and SLAs for continuous improvement in customer service. I created financial forecasts, outlined expenditures, and provided input regarding department budget. I also assess new innovative technologies, mission critical systems, security, communications and business continuity.A few examples of my achievement during my tenure include….* Improved department visibility throughout organization through meetings resulting in improved communications across the institution.* Oversee the management of computing devices, softphones, cell phones, and a department that processes 20,000 IT service requests.* Managed the implementation of IT Service Management system.* Assisted with managing the implementation of MFA (ADFS and Azure) for all end users.* Implemented life cycle replacement plan for all computers.* Facilitated a 30% productivity increase for the computer imaging process.* Served as communications role for announcing enterprise wide outages or updates to end user community.

Managed day-to-day technical operations of the Banner Student Information System including administered application security protocols and BDM image database.A few examples of my achievement during my tenure include….* Served as project lead for Oracle 11g upgrade and Ellucian hosted services migration projects.* Managed testing of third-party applications for Oracle 11g upgrade and Ellucian hosted services migration projects.* Upgraded DegreeWorks application and customizations.

* Managed databases (Oracle/Unix) for USG institutions utilizing Banner student information system (SIS).* Managed the patching of Oracle databases and Banner application in multiple environments (DEV/TEST/PROD)* Processed and resolved incoming Banner related requests and incidents for both internal and external customers.