David Caples Email & Phone Number

Cibolo, Tx, Us

Manchester, Nh

Directs and coordinates Systems Redesign and other performance improvement projects encompassing clinical, operational, and administrative activities conducted within the Medical Center, and its four Community Based Outpatient Clinics (CBOCs), in an effort to identify and eliminate operational barriers to timely quality medical care and efficient administrative processes. In support of organizational quality, performance and senior level management, this position performs assignments of a broad and comprehensive nature and functions as a Program Analyst within the Department of Quality and Performance.

Manchester, Nh

Supervisory Medical Support Assistant In charge of leading a clinical call center for the NH VA supporting over 24,000 Veterans. Directly supervised 4 Registered Nurses and 15 MSA's handling all in-bound clinical calls for the main medical campus and four additional community based clinics. Operational scope, managed all technical and personnel management aspects of a hybrid call center fielding an average of 18,000 per month.

Motivated Senior Training Instructor Supervisor with 6 years’ experience in Military Science and instruction. As a lead training and development instructor I cultivated 2,900 civilian into Airman annually. I am well versed in curriculum development, training modulators, and professional development platforms. I was pivotal to the Air Force Basic Military Training reorganization that reduced training time by 20%. I performed as a self-starting autonomous operations manager that also possessed extraordinary leadership and follower-ship skill when needed.Planed, organized, and directed basic and initial military training for 36,000 graduates annually. Determined requirements for training, maintained 3.5 million dollar recruit training/housing complex. Counseled and advised senior leadership on training problems and recommends training flexibility to ensure retention in the Air Force.• Seasoned academic Instructor, 3,000 plus hours of classroom lectures and hands on training instruction• Achieved Master Instructor certification; awarded to only the top 6% of the highest performing instructors• Leader among leaders; recognized as Senior Advisor and Operations Manager of the year for 2012 & 2013

Columbus, Mississippi

Oversaw daily office operations for multi-division mental health clinic offering family advocacy, psychology services, and substance abuse prevention. Provided mental health and substance abuse prevention education to base population of 7,000 plus local civilian community. Planed and supervised mental health service activities and psycho-educational activities. Coordinated with military and community agencies to develop prevention based seminars. Developed educational resources to include direct counseling and treatment plans.• Spearheaded local outreach program; developed and taught prevention seminars on alcohol & drug abuse to 600 students quarterly.• Recognized by Mayor as a community leader; Chairman for Annual Red Ribbon Week three years in a row.

Bachelor'S Degree, Business Administration And Management, General, 4.0

Associate Of Science - As, Aviation Operations

Associate Of Science (As), Instructor Of Technology And Military Science

Associate Of Science - As, Mental Health Services

Associate Of Science - As, Public Health Technology