Dedicated and highly skilled professional with over 14 years of comprehensive experience in military and veteran services, adept at providing exceptional support, security, and guidance. Experienced in counseling, case management, and advocacy within the Department of Veterans Affairs. Demonstrated ability to handle sensitive information with discretion, build and maintain professional relationships, and deliver impactful results in high-pressure environments. Recognized for exceptional problem-solving skills, effective communication, and a commitment to improving the lives of veterans and their families. Leadership People Management Case Management Security and Safety Management Teamwork Time Management Team Development Skilled Communicator Crisis Management Problem Resolution Adaptability Analytical Reasoning Microsoft Word, Excel, Outlook, PowerPoint, OneNote, SharePoint, Microsoft Teams