David Carson Email & Phone Number

Scotland & North England

Greater Manchester

Glasgow, United Kingdom

The Optical Express Group was founded in 1991 and has grown to become a world leader of selected retail / healthcare services ranging from optical stores, refractive surgery and dental clinics to a state-of-the-art medical hospital and cosmetic treatment centre. Optical Express is represented in 9 countries with over 2,000 employees with a collective turnover in excess of £300m.Key responsibilities and achievements• Maximising sales and profitability• Reducing costs with improved efficiency and resource utilisation• Delivering projects on time and within budget• Resource deployment in line with business trends• Ensure compliance with relevant clinical regulatory boards• Publishing accurate and timely MI reports and proposed action summaries• Operational management responsibility for 15 direct reports within regional retail operations, management information and compliance delivery.• Deputise for Group Operations Director in the running of retail operations with the support of 9 Regional Managers in UK, Ireland, Holland and Germany covering 150 sites.• Recruitment of senior retail operational managers and clinical field team.• Analysis of weekly and monthly sales performance KPI’s, financial forecasting and management information. • Achieved and maintain regulatory compliance with government bodies including Care Quality Commission (UK) and IGZ (Holland).• Increase sales turnover in refractive surgery by 33% 2014 v 2013• Improved patient satisfaction results from 82% to 94%.• Increased patient referral program from 14% to 36%• Improved retention rate of patients wishing to cancel surgery from 18% to 39%.• Increased resource efficiency from 70% to 82%• Assisted in relocating and expanding customer contact centre from 40 to 90 FTE to support the addition of other business solutions and maximise marketing spend.• Secured the position as the preferred partner to BUPA and Aviva Healthcare members.

United Kingdom

Key responsibilities and achievements• Delivered expediential sales growth YOY 2003-2008 (£4m to £112m)• Launched 49 new retail/clinical locations in 6 countries• Achieved the global status as the number one provider of refractive surgery (revenue based) within 4 years of entering the market• Operational management responsibility for commercial and clinical operations with £100m turnover retail/clinical sector.• Reporting directly to CEO and Operations Director.• Deputising in the absence of Operations Director in the management of the Regional Management field team.• Expansion into Japan, Holland, Ireland, France, Croatia and Germany• Integration of dental and retail refractive business following acquisition from Boots• Increased operational key performance indicators within retail refractive sector resulting in expediential year or year sales and profit growth.• Launched in house customer contact centre to maximise existing customer database and improve customer experience.

Scoland

Key responsibilities and achievements• Responsibility for 22 - 40 retail stores and 100+ team members.• Regional annual turnover of £5m.• Top performing region for in 2002/2003 for YOY sales growth and KPI delivery• Regional Manager Trainer and mentor.• “Trouble shooter” regional manager to support challenging regions.• Reporting directly to CEO.• 3 years successive double digit sales growth.

Glasgow, United Kingdom

The G1 Group is Scotland's largest independent and most diverse leisure operator, with a collection of over 45 venues including hotels, restaurants, bars, clubs and cafes.Key responsibilities and achievements• Planning and launch of new £5m turnover multi-functional hospitality venue.• Preparation and roll out of new company induction and training plan.• Reporting to CEO.• Stock and profit results ahead of forecast.• Glengoyne restaurant of the year in 2000.• The Dram awards bar of the year 2000.